Client Experience and Wellness Specialist

About SweatHouz

• SweatHouz (SWTHZ) is a boutique wellness company focused on accelerating the adoption of deliberate exposure to heat and cold globally (Contrast therapy), through premium infrared sauna and cold plunge experiences. With 40 locations in the US, 100 open by the end of 2025, and hundreds more franchise licenses sold and rapid international expansion approaching, SWTHZ is the fastest growing recovery franchise business globally.

Job Description:

SWTHZ Bryn Mawr is looking for a highly motivated Client Experience and Wellness Specialist who thrives in a fast-paced environment and is passionate about both health and wellness and maintaining a clean, safe space for our clients. In this role, you will be the primary point of contact for clients enjoying our infrared sauna and cold plunge services, while also playing a critical role in ensuring our suites are cleaned and ready for use at all times (we cannot stress this enough!). This position requires an individual who can balance client-facing duties with intensive cleaning tasks, keeping up with a demanding pace while providing exceptional service.

Key Responsibilities:

Client Interaction:

• Greet clients with warmth and professionalism as soon as they enter.
• Educate clients on the benefits of our services (infrared sauna and cold plunge) and assist them in booking appointments.
• Ensure that each client feels well-cared for, addressing questions or concerns promptly and with expert knowledge.
• Provide personalized recommendations to clients based on their needs and wellness goals.

Cleaning and Maintenance:

• Extensive cleaning is a core responsibility—you will spend a significant portion of your day ensuring that all suites are meticulously cleaned and sanitized after each use. This includes scrubbing, disinfecting, and preparing all areas to maintain the highest standards of hygiene.
• Perform quick turnovers between clients, ensuring that suites are spotless, restocked with necessary supplies (towels, products), and ready for the next guest.
• Keep up with the fast pace of cleaning multiple suites while balancing client interactions.
• Maintain equipment, ensuring all saunas, cold plunge tubs, and common areas are in excellent working order and cleaned according to safety standards.

Team Support:

• Work closely with your team to ensure a smooth workflow and positive client experience.
• Communicate with management about any cleaning, equipment, or operational needs to ensure everything runs efficiently.

Safety and Compliance:

• Maintain a strong focus on safety, ensuring all clients follow guidelines for using the sauna and cold plunge.
• Adhere to health and safety regulations, maintaining a hygienic and safe environment for both staff and clients.

Qualifications:

• Strong customer service skills with a focus on client satisfaction.
• Comfort and ability to handle physical, fast-paced work—this role requires extensive cleaning, which can be physically demanding.
• High attention to detail, especially when it comes to cleanliness and hygiene in a wellness-focused setting.
• Previous experience in cleaning or hospitality is a plus.
• A passion for health and wellness, with interest or experience in infrared sauna, cold plunge, or contrast therapy.
• Ability to multitask and prioritize responsibilities in a busy environment.
• We are open to all backgrounds and will evaluate individually. This is an innovative brand with a model that supports growth within a single location regionally. Ownership/leadership is local in the community and is building a special team to engage with the members they care so much about.

Compensation and Benefits

• Pay: Commensurate with experience.
• Tremendous growth opportunity (join on the ground floor)
• Access to SweatHouz, for you and your partner/spouse

Location:

• This role is in-person, based Bryn Mawr, PA.

Job Type: Full-time and Part-time, as we build onto the existing team

• Schedule and Shift: we are looking for predictable, dependable scheduling. We are open 7:00AM-8:00PM M-F (with 30 minutes on either side for open/closing duties), and 7AM-7PM on Sat/Sun.

Job Types: Full-time, Part-time

Pay: $16.00-$18.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person

Job Types: Full-time, Part-time

Pay: $17.28 - $18.08 per hour

Expected hours: 15 – 30 per week

Schedule:

• 4 hour shift
• 8 hour shift

Work Location: In person

Salary : $16 - $18