Implementation Director

Job Summary:

The Implementation Director is a strategic leader who will oversee and manage the implementation of Sy-Klone International cab air quality and engine air quality solutions for OEM dealers, OEM company stores, and mine sites. This role is instrumental in developing Sy-Klone International's capability and capacity to implement optional fit and field solutions for Heavy Mobile Equipment (HME). The process includes leading the application technicians to understand the implementation challenges and deliver value-based solutions utilizing project management, problem-solving, and continuous improvement techniques. The person in this position is a leader with a passion for excellence, adept at developing and influencing people, effortlessly managing priorities, and embracing challenges. Collaboration, relationship-building, and partnerships across the organization drive success in this role. The leader is skilled in developing standard processes, best practices, and implementation techniques to ensure consistent and reliable cab air quality and engine air quality performance.

Primary responsibilities:

• Lead the project management process, ensuring all implementations are delivered on time, within scope and budget, and emphasizing quality.
• Lead multiple projects, utilize project portfolio management principles to navigate the complexity of projects spanning functions, organizations, regions, or cultures, and align them with commercial team strategies.
• Developing Sy-Klone’s capability and capacity to implement optional fit and field solutions with OEM dealers and mine sites.
• Developing and documenting processes to assist the application technicians in efficiently implementing solutions.
• Identifying and implementing technology to optimize implementation efficiency.
• Own client feedback during the implementation processes, driving continuous insights-based improvement.
• Identify potential risks exposed during the audit process and proactively address them before implementation.
• Serve as an escalation point for high-priority implementations, working directly with customers to resolve complex issues.
• Work closely with engineering to relay customer feedback on product performance and ensure the implementation process adapts to product updates.
• Manage third-party vendor relationships that contribute to successfully implementing Sy-Klone International’s cab air quality and engine air quality solutions.
• Collaborating with the Training and Development Leader to model the capability development plan for application technicians.
• Evaluating the training plan's effectiveness in developing application technician capability.
• Performing continuous improvement on implementation processes.

Duties and Responsibilities:

• Aligning with the Chief Commercial Officer on the strategic plan for Sy-Klone International, including new customers, applications, products, regulations, and standards.
• Collaborating with the Global Sales Manager, Territory Sales Managers, and OEM Account Managers to evaluate Sy-Klone International’s effectiveness at implementing solutions at OEM dealers and mine sites.
• Developing implementation processes that align with OEM dealer, OEM company store, and mine site context and requirements.
• Manage project portfolios, coordinate implementation tasks, and communicate with Territory and Regional Sales Managers.
• Aligning project portfolio with strategic goals by prioritizing implementation projects, allocating resources, monitoring progress, and making informed decisions to optimize implementation performance, ensuring value delivery to OEM dealers, OEM company stores, and mine sites.
• Providing leadership with multiple projects, ensuring quality management, compliant processes, strategic sequencing, and detailed milestone schedules.
• Planning, implementing, and controlling implementation project budgets, including technology and headcount.
• Removing obstacles from team members so they can complete tasks and move their implementation project forward.
• Creating training curricula and developing programs for application technician capability development.
• Monitoring and evaluating the effectiveness of training programs and adjusting as needed.
• Keeping pace with the latest site requirements and best practices.
• Exemplifying the desired culture and philosophies of the organization.

Required Skills

• Project Portfolio management skills to lead multiple projects involving OEM dealers, OEM company stores, and mine sites.
• Industry experiences provide insight into challenges with mining company cultural nuances.
• Problem-solving skills that help identify and solve “real” problems associated with implementation projects.
• The ability to understand employees’ diverse learning needs and develop and foster an inclusive training environment.
• Budgeting and effective allocation of resources to ensure implementation success and customer satisfaction.
• Strong verbal and written communication skills to effectively convey our processes and technologies for implementing optional fit and field solutions.
• Leadership skills that inspire and motivate the application technician team to engage OEM and service provider technicians in solution development and implementation.
• The ability to recognize industry change and update solutions to reflect new trends, technologies, and methodologies.
• The ability to identify team weaknesses in performance and implement actions to improve the capability and knowledge of the team.

Education and Experience:

• A Bachelor of Science (BS) in an engineering discipline
• A Project Management Professional (PMP)® Certification
• A Portfolio Management Professional (PfMP)® Certification, preferred
• Lean Six Sigma Green Belt Certification, preferred
• Practical work experience with HVAC design, installation, or service on mobile equipment.
• Experience with air filtration and engine precleaning systems. preferred
• MSHA certification or the ability to pass certification requirements.
• Willingness to travel up to 50% onsite to various OEM dealers, OEM company stores, and mine sites.
• Must have a valid driver’s license, automobile insurance, and access to a personal vehicle.
• Strong communication and interpersonal skills
• Excellent leadership and analytical skills with the ability to work independently and as part of a team

Relocation:

This position is NOT open to possible relocation benefits for prospective applicants.

Sponsorship:

This position is not currently hiring foreign national applicants that require or will require employer-based employment sponsorship now or in the future.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at a time.

Normal auditory, visual acuity, and dexterity

What you get:

In addition to a competitive base salary, Sy-Klone International offers employers additional benefits including:

• Annual Bonus and Merit process
• 401(k) Savings Plan with 100% Vesting
• Multiple Healthcare Benefit Options to fit you
• Dental, Vision, and Critical Illness Options
• Disability and Life Insurance
• Employee Assistance Program
• Tuition Reimbursement

For information on Sy-Klone International, including more information on employee benefits and our company culture, visit our website at https://www.sy-klone.com/

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Sy-Klone International is proud to be an Equal Opportunity Employer.

This position is not currently hiring foreign national applicants that require or will require employer based employment sponsorship now or in the future.