What are the responsibilities and job description for the Desktop Support Technician position at Sybex support Service?
Job Overview
We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will provide technical assistance and support to our internal users, ensuring smooth and efficient operation of all systems.
Responsibilities
- Install, maintain, and troubleshoot hardware and software
- Respond to user inquiries via phone, email, or in person
- Set up new equipment and perform routine maintenance
- Collaborate with the IT team to resolve complex issues
- Document technical processes and procedures
- Provide technical support for desktops, laptops, printers, and mobile devices
Requirements
- Proficiency in computer hardware and operating systems
- Strong communication skills to effectively interact with users
- Knowledge of computer networking principles
- Experience with help desk and desktop support functions
- Familiarity with Jira for issue tracking
- Understanding of TCP/IP protocols
- Ability to provide technical support and analyze problems efficiently
Job Types: Full-time, Contract
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Kennewick, WA 99336 (Required)
Work Location: In person
