What are the responsibilities and job description for the Desktop Support Engineer position at Sybex Support Services Inc.?
Must Have :
Service Now Tool Active Directory SCCM (Microsoft Configuration Manager). Imaging / autopilot Intune / iPhones Office 365 Windows10 / 11 Video Conference room support. Printer Issues Hardware Troubleshooting Blue Screen Error / Hardware Issues Encryption Network Support.
Overview :
We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration technical support and IT support to ensure the smooth operation of our organizations computer systems.
Responsibilities :
Provide desktop support to endusers including troubleshooting hardware and software issues
Install configure and maintain computer systems and peripherals
Set up and troubleshoot network connectivity for desktops and laptops
Manage user accounts and permissions in Active Directory
Assist with software installations and upgrades
Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
Collaborate with team members to resolve complex technical issues
Document technical procedures and solutions for future reference
Qualifications :
Proven experience as a Desktop Support Technician or similar role
Strong knowledge of network administration technical support and IT support principles
Proficiency in operating systems such as Windows Linux and Mac OS
Familiarity with office productivity software (e.g. Microsoft Office)
Experience with SCCM Remedy or ServiceNow ticketing systems is a plus
Knowledge of VPN technologies and remote access tools
Excellent problemsolving skills and attention to detail
Strong communication and interpersonal skills
