What are the responsibilities and job description for the Freelance Desktop support position at Sybex Support Services LLC?
Job Summary
We are seeking a skilled and motivated Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support to end-users, ensuring efficient operation of desktop systems and related technologies. This role requires a strong understanding of various operating systems, excellent customer service skills, and the ability to troubleshoot hardware and software issues effectively.
Responsibilities
- Provide technical support for desktop systems, including troubleshooting hardware and software issues.
- Assist users with mobile devices, ensuring connectivity and functionality.
- Analyze system performance and implement solutions to enhance efficiency.
- Manage user accounts through Active Directory and maintain security protocols.
- Support Windows and Linux operating systems, ensuring all updates and patches are applied.
- Collaborate with IT team members to resolve complex technical problems.
- Document issues and resolutions in a ticketing system for future reference.
- Conduct regular maintenance on desktop systems and peripherals to ensure optimal performance.
Qualifications
- Proficiency in desktop support with experience in Windows operating systems is essential.
- Familiarity with Linux operating systems is a plus.
- Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
- Experience with Active Directory for user management and security settings.
- Knowledge of computer management practices, including hardware troubleshooting and software installation.
- Ability to analyze problems effectively and implement appropriate solutions.
- Experience with mobile device management is preferred but not required.
Join our team as a Desktop Support Technician and contribute to maintaining a seamless technological environment for our users!
Job Types: Part-time, Contract
Schedule:
- 8 hour shift
- Day shift
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- San Jose, CA 95110 (Required)
Ability to Relocate:
- San Jose, CA 95110: Relocate before starting work (Required)
Work Location: In person
