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Freelance Desktop support

Sybex Support Services LLC
San Jose, CA Full Time
POSTED ON 1/3/2025 CLOSED ON 2/18/2025

What are the responsibilities and job description for the Freelance Desktop support position at Sybex Support Services LLC?

Job Summary
We are seeking a skilled and motivated Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support to end-users, ensuring efficient operation of desktop systems and related technologies. This role requires a strong understanding of various operating systems, excellent customer service skills, and the ability to troubleshoot hardware and software issues effectively.

Responsibilities

  • Provide technical support for desktop systems, including troubleshooting hardware and software issues.
  • Assist users with mobile devices, ensuring connectivity and functionality.
  • Analyze system performance and implement solutions to enhance efficiency.
  • Manage user accounts through Active Directory and maintain security protocols.
  • Support Windows and Linux operating systems, ensuring all updates and patches are applied.
  • Collaborate with IT team members to resolve complex technical problems.
  • Document issues and resolutions in a ticketing system for future reference.
  • Conduct regular maintenance on desktop systems and peripherals to ensure optimal performance.

Qualifications

  • Proficiency in desktop support with experience in Windows operating systems is essential.
  • Familiarity with Linux operating systems is a plus.
  • Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
  • Experience with Active Directory for user management and security settings.
  • Knowledge of computer management practices, including hardware troubleshooting and software installation.
  • Ability to analyze problems effectively and implement appropriate solutions.
  • Experience with mobile device management is preferred but not required.

Join our team as a Desktop Support Technician and contribute to maintaining a seamless technological environment for our users!

Job Types: Part-time, Contract

Schedule:

  • 8 hour shift
  • Day shift

Experience:

  • Customer support: 1 year (Preferred)
  • iOS: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Ability to Commute:

  • San Jose, CA 95110 (Required)

Ability to Relocate:

  • San Jose, CA 95110: Relocate before starting work (Required)

Work Location: In person

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