What are the responsibilities and job description for the Freelance Desktop support position at Sybex Support Services LLC?
Job Title: L2 Desktop Support Engineer
Key Responsibilities:
1. Provide advanced technical support for desktop-related issues (hardware/software)
2. Troubleshoot and resolve complex problems (OS, applications, peripherals)
3. Configure, deploy, and manage desktops/laptops (Windows/Mac)
4. Implement and maintain desktop security measures (antivirus, patches)
5. Collaborate with teams to design and implement desktop solutions
6. Conduct root cause analysis and implement preventative measures
7. Develop and maintain technical documentation
8. Provide knowledge transfer to L1 support teams
9. Participate in on-call rotations (if required)
10. Stay up-to-date with industry trends and emerging technologies
Requirements:
1. 4 years of experience in desktop support
2. Bachelor's degree in Computer Science, IT, or related field
3. CompTIA A , HDIP, or equivalent certification
4. Strong knowledge of:
- Windows/Mac operating systems
- Microsoft Office Suite
- Desktop security and antivirus solutions
- Hardware troubleshooting and repair
- ITIL framework
5. Excellent problem-solving, analytical, and communication skills
6. Ability to work independently and in a team environment
Nice to Have:
1. MCSE/MCSA certification
2. Experience with:
- Virtualization technologies (VMware, VirtualBox)
- Cloud-based services (Office 365, Google Workspace)
- IT service management tools (ServiceNow, JIRA)
- Scripting languages (PowerShell, Bash)
3. Knowledge of ITIL best practices
Job Types: Contract, Temporary
Schedule:
- On call
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Phoenix, AZ 85003 (Required)
Ability to Relocate:
- Phoenix, AZ 85003: Relocate before starting work (Required)
Work Location: In person
