What are the responsibilities and job description for the Desktop Support Engineer position at Sybex Support Services?
Company Description
Sybex Support Services is a global leader in IT field services and managed solutions, with a network of 1800 certified techs across 60 countries. They specialize in Desktop and Networking Support, OEM Maintenance, Break/Fix solutions, IMAC, and Wireless Designs. Sybex provides comprehensive IT solutions supported by a 24/7 multilingual helpdesk and strict adherence to SLA standards, ensuring reliability at every level.
Role Description
This is a contract role for a Desktop Support Engineer located in Honolulu, HI. The Desktop Support Engineer will be responsible for providing technical support for desktop computers, printers, troubleshooting hardware issues, and maintaining computer hardware on-site.
Qualifications
- Desktop Computers and Computer Hardware skills
- Technical Support and Troubleshooting skills
- Experience in Printer Support
- Relevant certifications in IT support
- Strong problem-solving abilities
- Excellent communication and customer service skills
- Knowledge of networking concepts
