What are the responsibilities and job description for the Tier 2 Desktop Support Technician position at Sybex Support Services?
Job Summary
We are seeking a skilled and motivated Desktop Support Technician to join our IT support team. The ideal candidate will provide exceptional technical support to end-users, ensuring efficient operation of computer systems and applications. This role requires strong customer service skills, the ability to analyze and troubleshoot issues, and familiarity with various operating systems and software tools.
Duties
- Provide technical support for desktop hardware, software, and peripherals.
- Respond to user inquiries and resolve issues in a timely manner.
- Utilize ServiceNow and Jira for ticket management and tracking.
- Analyze problems related to operating systems and applications to identify solutions.
- Assist in the deployment and management of computer systems using SCCM.
- Maintain accurate documentation of support activities and user interactions.
- Communicate effectively with users to understand their needs and provide appropriate solutions.
- Collaborate with other IT team members to improve overall service delivery.
Requirements
- Proven experience in technical support or IT support roles.
- Strong customer service skills with the ability to communicate clearly and effectively.
- Proficiency in troubleshooting desktop operating systems (Windows, macOS) and applications.
- Familiarity with ServiceNow, Jira, SCCM, or similar tools is a plus.
- Ability to analyze issues critically and develop effective solutions.
- Knowledge of computer management best practices.
- Strong organizational skills with attention to detail.
- Ability to work independently as well as part of a team.
If you are passionate about technology and providing excellent support, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.
Job Type: Full-time
Schedule:
- 8 hour shift
- Morning shift
Work Location: In person
