Freelance IT Support

Job Summary
We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of network administration, computer management, and troubleshooting skills to ensure smooth IT operations within the organization.

Duties

• Provide first-level support for IT-related issues, including software troubleshooting and hardware malfunctions.
• Manage user accounts and permissions through Active Directory and Group Policy Objects (GPO).
• Assist with the setup and configuration of VPN connections for remote users.
• Monitor and maintain firewall configurations to ensure network security.
• Perform regular maintenance on computer systems, including updates and patch management.
• Document issues and resolutions using Remedy or similar ticketing systems.
• Collaborate with other IT team members to resolve complex technical problems.
• Conduct training sessions for staff on new software or hardware as needed.

Qualifications

• Proven experience in IT support or a related field.
• Strong knowledge of computer management practices and principles.
• Familiarity with network administration concepts, including firewalls and VPNs.
• Proficient in troubleshooting software issues across various platforms.
• Experience with Active Directory management and GPO configurations.
• Solid understanding of computer hardware components and their functions.
• Excellent problem-solving skills with a customer-oriented approach.
• Strong communication skills, both verbal and written.

Join our team to help us maintain a robust IT infrastructure while providing exceptional support to our users!

Job Type: Part-time

Schedule:

• Monday to Friday

Ability to Commute:

• Westford, MA 01886 (Required)

Ability to Relocate:

• Westford, MA 01886: Relocate before starting work (Required)

Work Location: In person