Program Manager

JOB TITLE: PROGRAM MANAGER
REPORTS TO: GENERAL MANAGER
JOB FUNCTION:
In support of the Mission, Vision and Values of SyBridge Technologies Group of Companies, the Program Manager is responsible for administratively maintaining and organizing customer accounts with an expertise in the injection mold industry. Reporting to the General Manager, the Program Manager ensures the team meets or exceeds all goals and objectives required from this department.
DUTIES AND RESPONSIBILITIES:
• Maintain knowledge of the status and progress of required molds going through engineering and the manufacturing floor
• Highlight quality and delivery issues to the necessary departments and work to correct issues with team
• Work with the Junior Program Managers and Account / Program Team Leader to provide all related information to the General Manager SyBridge Management Team
• Develop a good working knowledge of customer’s standards and expectations to properly line up internal staff
• Assure product design meets internal/external specifications by following the work order throughout the company
• Assist the Business Development Manager team with feasibility meetings and kick offs as required
• Ensure all paperwork is correct, verifying that purchase orders and quotes are correct and match
• Assist the Program Manager and Account / Program Team Leader to maintain the design and build process of a program from the initial quotation through to final delivery, making changes as required by the customer
• Work closely with Program Managers, Account / Program Team Leader and/or Business Development Manager as a team on customer accounts
• Offer support for new build quotes to the Estimating Department for completion as required
• Track and monitor customer’s purchase orders with the assistance of the Accounts Receivable department as well as monitor and track outstanding payments from customers
• Understand and present the company as a global provider to new clients while maintaining a firm knowledge of each location’s capability
• Maintain safe operations by keeping work area clean and organized, and by adhering to safety procedures and regulations
• Travel when required
• Other duties as assigned or when required for this position
COLLABORATIONS AND PARTNERSHIPS RESPONSIBILITIES:
• Participate in required meetings and training as required
• Follow timelines established by the Program Manager’s and Account / Program Team Leaders to effectively organize resources and ensure that customers consistently are given priority
• Schedule tool tryouts if required by the customer
• Liaison with customer purchasing and engineering
• Regularly communicate new product launches and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff
• Lead engineering changes through the Production Supervisor
• Lead internal and customer design reviews and ensure both SyBridge and customer documentation is completed
• Lead internal and external tryouts
• Track and ensure specified molds achieve all key milestone dates and communicate to the Account / Program Team Leader and/or Business Development Manager should problems arise
• Update work orders and distribute to the mold making leaders and required departments
• Provide coverage for the Program Manager and/or Business Development Manager by responding to customers’ needs via phone or email
QUALIFICATIONS AND REQUIREMENTS FOR THE ROLE:
EDUCATION
• Certification or College Degree or Equivalent Experience
EXPERIENCE / KNOWLEDGE
• Computer proficient in Microsoft Office Suite, including Microsoft Project
• Solid Works training or experience a Plus
• Experience in injection mold design and/or manufacturing
• Experience in injection molding is an asset
• Strong attention to detail and analytical skills
• Strong interpersonal, communication and relationship building skills
• Proficient in time management, written and verbal communication skills
• Excellent organizational and planning skills
• Ability to perform under pressure and work independently
• Ability to prioritize tasks and meet tight deadlines as required
• Successful applicants will be required to complete a background check
SyBridge Technologies is an Equal Opportunity Employer and prohibits Discrimination and Harassment of any kind. We are committed to the attitude of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SyBridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, National origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SyBridge encourages applicants of all ages.
This position will require prolonged computer use and sitting for periods of time. In accordance with Americans with Disabilities Act (ADA), SyBridge Technologies will provide accommodations when requested by the employee. When the employee becomes aware of any disabilities that would affect them from performing their duties, they will advise SyBridge Technologies if accommodation is required.