Club Sycuan Ambassador (Guest Service)

Do you enjoy speaking with guest and providing exceptional guest service? Then this is the job for you!! Sycuan Casino Resort is looking for Fun and Enthusiastic team members to join our team. In this role you will promote our membership program, inform guest about upcoming promotions all while upholding high guest service standards. If this sounds like a job for you apply now to be considered!!



Job Purpose:

Promotes Club Sycuan membership and provides guest service

Job Duties And Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provides guest service and promotes guest relations by welcoming all guests entering the casino or approaching the Club Sycuan desk, verifying Club member identification, printing and issuing redemption vouchers for members converting points to cash, validating direct mail cash vouchers, verifying guest eligibility to participate in promotions, completing winner forms for guests to receive payment, photographing jackpot winners, actively participating in celebrating guest winnings, answering guest inquiries, informing guests of and upselling daily promotions and special events, promoting Club Sycuan benefits, furnishing guests with bussing, game, and program information and instruction, promptly notifying a Club Sycuan Shift Supervisor of guest comments and/or complaints, and treating all guests in a friendly and courteous manner. - 40%
• Maintains Club Sycuan player tracking database by collecting, verifying and entering data into database, opening new accounts, and taking photographs of guests for membership cards. - 25%
• Provides administrative support to the department by documenting and forwarding, reports, complaints, suggestions and recommendations to the Club Sycuan Shift Supervisor, assisting with the coordination of Casino promotions, trade shows, sponsored events, and tour and bingo group activities, and distributing promotional merchandise as directed. - 15%
• Maintains cash bank of theatre transactions during shift by entering cash transactions into the Point-of-Sale system, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against generated cashier report following established procedures, and reporting discrepancies to the Club Sycuan Shift Supervisor. - 10%
• Maintains department equipment, materials and fixtures by replacing paper, ribbon, and cartridges in department printers and embossers, ensuring all promotional materials are available and visible at club desks and display racks, cleaning and removing debris from counters, desks, cupboards and equipment, shredding and discarding informational materials as needed, maintaining orderly storage area, transporting materials and equipment to various casino locations as needed, notifying shift supervisor or manager of any damaged, broken or inoperable equipment or software and when materials or supplies are low and need to be reordered, and performing other maintenance and cleaning tasks as assigned. - 10%
  
  

Job Specifications:

Education and Experience:

Essential:

• High School Diploma, High School Certificate of Completion, or G.E.D.
• 1 year of guest service experience
  
  

Desirable:

• Hospitality experience
• Cash handling experience
  
  

Essential:

Skills and Knowledge:

• Ability to interact effectively with team members and guests
• Ability to communicate effectively in the English language
• Ability to prioritize and perform multiple tasks and assignments
• Ability to perform simple mathematical calculations
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Ability to perform data entry
• Ability to appear for work on time
• Ability to complete forms and documents
• Ability to sit, stand, and walk for up to eight hours at a time
• Ability to lift up to 20 lbs
• Ability to accept constructive criticism
• Ability to work in a smoking environment
• Ability to maintain confidentiality
  
  

Desirable:

• Multi-lingual
• Ability to count cash and make change in a fast-paced environment
• Ability to recognize counterfeit monies
• Knowledge of casino games
  
  

Supervisory/Managerial Accountability:

Direct: None

Indirect: None