Hotel Gift Shop/Retail Clerk

Job Purpose:

Provides guest service in the gift shop and operates point of sale system

Job Duties And Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provides service excellence by acknowledging and welcoming guests entering the casino and gift shop, showing requested merchandise in display cases, entering guest purchase information into the ticketing system and/or point of sale system, collecting and processing payment and returning applicable change following established procedures.
• Promotes guest relations by answering the phone, providing requested assistance and information regarding up-to-date promotional contests, giveaways, concerts, and treating guests in a friendly and courteous manner.
• Provides accounting of transactions during shift by entering cash transactions in to point of sale system, counting currency, applying guest discounts, vouchers, player points, iComps, currency, and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the Retail Manager and/or the food service management team.
• Maintains clean and orderly gift shop by cleaning surface areas, dusting, sweeping and vacuuming floors, and disposing of cartons and emptying trash.
• Ensures gift shop merchandise is stocked by placing delivered items in cabinets, wiping and restocking shelves, counters, and rearranging merchandise in display cabinets according to established procedures.
  
  

Job Specifications:

Education and Experience:

Essential:

• CA ABC Responsible Beverage Service Certification
  
  

Desirable:

• High School Diploma, High School Certificate of Completion, or G.E.D.
• Guest service experience
• Cash handling experience
• Retail experience
• Casino experience
  
  

Essential:

Skills and Knowledge:

• Ability to interact effectively with guests and team members
• Ability to stand and walk for up to eight hours at a time
• Ability to count cash and make change in a fast-paced environment
• Ability to recognize counterfeit monies
• Ability to perform simple mathematical calculations
• Ability to complete forms and documents
• Ability to appear for work on time
• Ability to work in a smoking environment
• Ability to communicate effectively in the English language
• Ability to maintain professionalism and composure
• Ability to understand verbal directives and written instructions
• Ability to accept constructive criticism
• Ability to routinely lift and carry 25 pounds
• Ability to bend, stoop, push and pull
  
  

Desirable:

• Multi-lingual
  
  

Supervisory/ Managerial Accountability:

Direct: None

Indirect: None