What are the responsibilities and job description for the Club Sycuan Ambassador (Guest Service) position at Sycuan Casino?

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Promotes Club Sycuan membership and provides guest service

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Provides guest service and promotes guest relations by welcoming all guests entering the casino or approaching the Club Sycuan desk, verifying Club member identification, printing and issuing redemption vouchers for members converting points to cash, validating direct mail cash vouchers, verifying guest eligibility to participate in promotions, completing winner forms for guests to receive payment, photographing jackpot winners, actively participating in celebrating guest winnings, answering guest inquiries, informing guests of and upselling daily promotions and special events, promoting Club Sycuan benefits, furnishing guests with bussing, game, and program information and instruction, promptly notifying a Club Sycuan Shift Supervisor of guest comments and/or complaints, and treating all guests in a friendly and courteous manner. - 40%

2. Maintains Club Sycuan player tracking database by collecting, verifying and entering data into database, opening new accounts, and taking photographs of guests for membership cards. - 25%

3. Provides administrative support to the department by documenting and forwarding, reports, complaints, suggestions and recommendations to the Club Sycuan Shift Supervisor, assisting with the coordination of Casino promotions, trade shows, sponsored events, and tour and bingo group activities, and distributing promotional merchandise as directed. - 15%

4. Maintains cash bank of theatre transactions during shift by entering cash transactions into the Point-of-Sale system, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against generated cashier report following established procedures, and reporting discrepancies to the Club Sycuan Shift Supervisor. - 10%

5. Maintains department equipment, materials and fixtures by replacing paper, ribbon, and cartridges in department printers and embossers, ensuring all promotional materials are available and visible at club desks and display racks, cleaning and removing debris from counters, desks, cupboards and equipment, shredding and discarding informational materials as needed, maintaining orderly storage area, transporting materials and equipment to various casino locations as needed, notifying shift supervisor or manager of any damaged, broken or inoperable equipment or software and when materials or supplies are low and need to be reordered, and performing other maintenance and cleaning tasks as assigned. - 10%

Job Specifications:

Education and Experience:

Essential:

High School Diploma, High School Certificate of Completion, or G.E.D.
1 year of guest service experience

Desirable:

Hospitality experience
Cash handling experience

Skills and Knowledge:

Essential:

Ability to interact effectively with team members and guests
Ability to communicate effectively in the English language
Ability to prioritize and perform multiple tasks and assignments
Ability to perform simple mathematical calculations
Ability to maintain professionalism and composure
Ability to understand and follow verbal directives and written directions
Ability to perform data entry
Ability to appear for work on time
Ability to complete forms and documents
Ability to sit, stand, and walk for up to eight hours at a time
Ability to lift up to 20 lbs
Ability to accept constructive criticism
Ability to work in a smoking environment
Ability to maintain confidentiality

Desirable:

Multi-lingual
Ability to count cash and make change in a fast-paced environment
Ability to recognize counterfeit monies
Knowledge of casino games

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

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Club Sycuan Ambassador (Guest Service)

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