HOTEL HOUSEKEEPING LEAD

Job Purpose:   Provides guests and staff with a clean and orderly environment and provides guidance and training to Hotel housekeeping staff     Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Provides guidance to Hotel housekeeping staff by training housekeepers, instructing staff on departmental policies and procedures, monitoring team member performance, conducting visual cleanliness inspections of guest rooms, providing guidance and training to team members as needed, and reporting out of compliance behaviors to the Assistant Executive Housekeeper. Maintains adequate supply of cleaning supplies and paper goods by auditing inventory, retrieving necessary supplies and paper goods, storing supplies, keeping work carts orderly with supplies, ensuring equipment is in good working order before and after use, and completing inventory sheets following established procedures. Cleans and sanitizes hotel guest rooms by gathering and inspecting linens for quality and cleanliness, making beds, cleaning bathrooms, vacuuming, dusting and polishing room furnishings, sweeping balconies, wiping outdoor furnishings, and replenishing drinking glasses, towels, soap and supplies following established procedures. Job Specifications: Education and Experience: Essential: 1 year of housekeeping and/or custodial experience Desirable: High School Diploma or G.E.D Hotel, Resort or Casino housekeeping experience Skills and Knowledge: Essential: Working knowledge of cleaning chemicals and chemical safety Ability to understand and follow verbal directives and written directions Ability to complete forms and documents Ability to perform simple mathematical calculations Ability to communicate effectively in the English language Ability to interact effectively with team members and guests Ability to provide guidance to staff Ability to stand and walk for up to eight hours at a time Ability to push and pull up to 100 lbs Ability to lift up to 50 lbs Ability to perform repetitive tasks such as making beds and vacuuming Ability to reach, push, pull, kneel and bend Ability to maintain professionalism and composure Ability to appear for work on time Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct:  None Indirect:  Hotel Houseperson, Hotel Guest Room Attendants