Store Manager - Carterville

Description

Reports to: Division Service Director

Supervises: Parts Representatives, In House Sales Representatives and Administrative Assistant, Service Writer, Service Advisor, Service Technician, JD TECH Student 

Purpose: Responsible for the achievement of the location business plan objectives and fulfilling the expectations of all stakeholders (owners, customers, and employees). Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Provides leadership in evaluating, allocating, and managing human, physical and financial resources for the location. Optimizes the profitable growth of the business, the personal growth of employees, and the satisfaction of customers.

Responsibilities: Executes the business plan and achieves financial performance, including sales, budgets and cost control, according to established goals for a location(s). Executes service department marketing plan with the direction from divisional service director and marketing manager. Coordinates customer clinics, field days, and related promotional events. Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit. Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge. Reviews work orders for completeness and accuracy prior to customer billing. Assists with the development and training of service personnel and completes performance reviews of service staff. May participate in Service EDUCATE Training programs required for the development of skills and knowledge. Operates and maintains vehicles, tools and equipment required to perform job responsibilities. Maintains a clean work area and performs work in a neat and orderly fashion. Follows all safety rules and regulations in performing work assignments.  Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues. Ensures that appropriate communication takes place within and across all departments at the store location(s) which may include leading regular department management staff meetings and all employee meetings. Communicates the dealership values, principles, vision and mission within their location. Communicates with other store managers to implement best practices and consistent processes for all departments within the organization. Supports corporate managers in implementing changes in any department within the location. Ensures the successful planning and execution of marketing activities and events. Oversees maintenance, security and a professional appearance of the facility and property for the location. May represent the company for the sale of machinery to key customers as needed. Provides input to the hiring, development and coaching, evaluation, and effectiveness of the management team and other employees within their store. Manages on-going relationships with key John Deere personnel.

Qualifications

Experience, Education, Skills and Knowledge:  5 years experience in a retail environment 1 additional years experience as a parts or service manager or in a sales role.  Familiar with John Deere and competitive products. Experience with off road, construction, lawn, or heavy equipment. Experience operating vehicles, tools, and equipment for diagnostic purposes. Experience with basic computer functions.  Experience using Service ADVISOR or other computer based diagnostic repair tools preferred.  Experience dealing with elevated customer issues. Ability to lead and motivate others. Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts and service operations.  Solid analytical, business planning, problem solving, and communication skills.  Bachelors degree in Agriculture, Business or equivalent experience required, Valid drivers license required.