IT Specialized Support Lead - (USA)

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
Job Overview And Responsibilities
We are seeking a highly skilled IT Specialized Support Lead to provide expert IT support for production and research environments within the [specific subcluster]. Reporting to the IT Subcluster Lead, this role involves managing specialized IT support services, ensuring the seamless operation of critical systems, and addressing unique challenges in production and research settings. The ideal candidate will have deep technical expertise, strong problem-solving skills, and experience in supporting complex IT infrastructures.
Key Responsibilities:

• Specialized IT Support: Provide expert IT support for production and research environments, ensuring high availability and reliability of critical systems.
• Technical Expertise: Serve as the technical lead for specialized support initiatives, leveraging deep knowledge of production and research IT infrastructures.
• Service Delivery: Manage the delivery of specialized IT support services, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs). Identify and implement improvements to enhance service quality.
• Collaboration and Coordination: Work closely with the IT Subcluster Lead and other IT support teams to ensure cohesive support across all environments. Collaborate with production and research stakeholders to understand and address their unique IT needs.
• Incident and Problem Management: Lead specialized incident and problem management efforts, minimizing impact on production and research operations. Facilitate effective communication and resolution of complex IT issues.
• Resource Management: Manage specialized IT support resources, including personnel and technology, to meet operational demands efficiently.
• Compliance and Security: Ensure specialized IT support practices comply with relevant regulations and company policies. Collaborate with security teams to maintain security standards in production and research environments.
  
  

Education And Experience

• Bachelor's degree in Computer Science, Information Technology, or related field. A Master's degree is a plus.
• Minimum of 8 years of experience in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams.
• Strong technical knowledge of IT infrastructure, systems, and support tools.
• Experience with ITSM frameworks (e.g., ITIL) and service management platforms.
• Proven ability to manage and lead teams in a multicultural and geographically dispersed environment.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to travel internationally as required.
  
  

Skills And Behavioral Competencies

• Result orientation, influence & impact
• Empowerment & accountability
• Team spirit, building relationships, collective accountability
• Strong leadership capability, executing as appropriate in the areas of responsibility
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
  
  

Language Skills
English
What’s In It For The Candidate

• Be part of and contribute to a once-in-a-lifetime change journey
• Join a dynamic team that is going to tackle big bets
• Have fun and work at a high pace
• Have a high level of autonomy
  
  

About Us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
  
  

Important Important EEO information related to opening in the US

Solvay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. Click on the links to read "The EEO is the Law" poster and the “EEO is the Law” poster Supplement.

We will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please click here.

Solvay is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrstaffingoffice.na-us@solvay.com or call 800-311-3555 and let us know the nature of your request and your contact information.