Chat Support Specialist ( Remote / WFH )

Job Description

We are seeking a dedicated and dynamic Chat Support Specialist to join our customer service team. In this role, you will be the first point of contact for our customers, providing them with timely and accurate assistance through our chat platform. You will engage with customers to solve their inquiries, guide them through our services, and address any issues they may encounter. As a Chat Support Specialist, you will leverage your communication skills to create a positive customer experience, ensuring satisfaction and loyalty. Your ability to quickly understand customer needs and provide effective solutions will be crucial in this role. You will also have the opportunity to collaborate with other team members to improve processes and contribute to the overall success of the customer service department. Our ideal candidate will thrive in a fast-paced environment, demonstrate exceptional problem-solving abilities, and possess a strong desire to help others. If you are passionate about technology and are committed to making a difference in customers' lives, we encourage you to apply for this exciting opportunity to be part of our innovative team.

Responsibilities

Engage with customers via live chat to provide support and assistance.

Respond to customer inquiries and issues in a timely and professional manner.

Utilize company resources to assist customers with their concerns efficiently.

Document customer interactions and maintain accurate records of customer issues and resolutions.

Identify common customer issues and provide feedback to management for potential improvements.

Collaborate with other departments to resolve complex customer inquiries.

Stay updated on product knowledge and company policies to ensure accurate information delivery.

Requirements

Proven experience in customer service or chat support roles.

Exceptional written communication skills with an ability to convey information clearly.

Strong problem-solving skills and the ability to think critically under pressure.

Familiarity with customer support software and chat tools is preferred.

Ability to work independently and as part of a team in a remote environment.

Excellent time management and organizational skills.

A positive attitude and a genuine desire to help others.

PAYRATE: $21.51 - $34.20 Hourly

About Syltbar USA LLC

Claus and Regina first discovered their special Prosecco on the island of Sylt in Germany. Located in the North Sea of Germany near the Danish boarder, Sylt is known for its natural beauty, luxury and sophistication. Since the island is so meaningful to them, they decided to make it their brand name and add the word "bar" to the end, denoting a place where drinks are served. The name SYLTBAR, which is pronounced zooltbar, reflects a sense of elegance, exclusivity and quality. The logo on SYLTBAR bottles is the shape of Sylt island. Regina and Claus feel this allows them to bring their love to every bottle.