Member Service Representative - Work From Home

Job Description

We are seeking a dedicated and enthusiastic Member Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued members and will play a crucial part in ensuring their satisfaction and engagement with our services. As a Member Service Representative, you will be responsible for addressing member inquiries, resolving issues, and facilitating communication between members and our organization. Your ability to communicate effectively and empathize with our members' needs will be vital in building strong relationships and fostering a positive community atmosphere. We pride ourselves on providing outstanding service, and you will have the opportunity to contribute to our mission by delivering exceptional support. The ideal candidate will have a passion for customer service, a positive attitude, and the capability to manage multiple tasks in a fast-paced environment. This position offers growth opportunities and the chance to make a difference in the lives of our members. If you are ready to join a team that values collaboration and innovation, we encourage you to apply for this rewarding position and become an integral part of our mission to serve our community.

Responsibilities

Assist members with inquiries regarding services and account information.

Resolve member issues and complaints in a timely and professional manner.

Provide information on membership benefits and programs available.

Process new member applications and renewals efficiently and accurately.

Maintain accurate records of member interactions and transactions.

Collaborate with other departments to ensure seamless service delivery.

Advise members on best practices and usage of services offered.

Requirements

High school diploma or equivalent required; associate degree preferred.

Proven experience in customer service or a similar role.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to handle multiple tasks and prioritize effectively in a busy environment.

Proficient in using computer software and customer management systems.

A positive attitude and a strong desire to help others.

PAYRATE: $20.51 - $35.20 Hourly

About Syltbar USA LLC

Claus and Regina first discovered their special Prosecco on the island of Sylt in Germany. Located in the North Sea of Germany near the Danish boarder, Sylt is known for its natural beauty, luxury and sophistication. Since the island is so meaningful to them, they decided to make it their brand name and add the word "bar" to the end, denoting a place where drinks are served. The name SYLTBAR, which is pronounced zooltbar, reflects a sense of elegance, exclusivity and quality. The logo on SYLTBAR bottles is the shape of Sylt island. Regina and Claus feel this allows them to bring their love to every bottle.