Telechat Service Agent - Work From Home

Job Description

We are seeking a dedicated and dynamic Telechat Service Agent to join our team and provide exceptional support to our valued customers. In this role, you will act as the primary point of contact for customers via telephone and online chat platforms, delivering timely and accurate assistance for a wide range of inquiries. Your ability to communicate effectively and empathize with customers will be essential in creating positive experiences and resolving issues efficiently. As a Telechat Service Agent, you will be responsible for understanding our products and services inside and out, enabling you to provide informed recommendations and solutions. You will need to thrive in a fast-paced environment, handling multiple interactions simultaneously while maintaining a high level of professionalism and customer satisfaction. Your performance will play a crucial role in fostering customer loyalty and promoting our brand’s reputation. If you are passionate about assisting individuals, have excellent communication skills, and enjoy working in a customer-centric role, we would love to hear from you. Join us in making a difference in our customers' lives by providing top-notch service that meets their evolving needs and expectations.

Responsibilities

Answer customer inquiries through phone calls and online chat in a professional and timely manner.

Provide product and service information to customers, assisting them in making informed decisions.

Resolve customer complaints and issues efficiently, escalating when necessary to ensure satisfaction.

Document customer interactions and transactions accurately in our customer relationship management (CRM) system.

Offer insights and recommendations to enhance the customer experience based on feedback and interactions.

Collaborate with team members and other departments to share best practices and improve service delivery.

Stay informed about product updates, promotions, and industry trends to maintain comprehensive knowledge for customer assistance.

Requirements

High school diploma or equivalent; a degree in a related field is a plus.

Proven experience in customer service, preferably in a call center or telechat environment.

Excellent verbal and written communication skills, with a strong command of the English language.

Ability to handle multiple tasks simultaneously while maintaining attention to detail.

Strong problem-solving skills and a customer-focused mindset.

Proficient in using computers and various software applications, including CRM systems.

Flexible availability to work evenings, weekends, and holidays as needed.

PAYRATE: $22.92 - $34.82 Hourly

About Syltbar USA LLC

Claus and Regina first discovered their special Prosecco on the island of Sylt in Germany. Located in the North Sea of Germany near the Danish boarder, Sylt is known for its natural beauty, luxury and sophistication. Since the island is so meaningful to them, they decided to make it their brand name and add the word "bar" to the end, denoting a place where drinks are served. The name SYLTBAR, which is pronounced zooltbar, reflects a sense of elegance, exclusivity and quality. The logo on SYLTBAR bottles is the shape of Sylt island. Regina and Claus feel this allows them to bring their love to every bottle.