Dispatch Assistant

Dispatch Assistant

Job Description:

To perform duties as listed below in a timely and efficient manner. Provide support to dispatch team to aid in meeting monthly service goals.

Responsibilities:

Include but not limited to:

• Answer inbound inquiries regarding company policies, procedures, and products.
• Accurately enter freight loads into a load management system to be dispatched.
• Enter orders into an accounting system.
• Schedule appointments for deliveries to meet customer requirements.
• Check shipping and receiving hours, along with contact info and scheduling processes for all trip locations.
• Dispatch loads to drivers.
• Determine best routes for drivers
• Answer questions from drivers regarding load information. Look up phone numbers or find on the internet.
• Answer incoming calls and emails and forward as necessary.
• Answer overflow phone calls from dispatch and customer service.
• Prepare documents and spreadsheets.
• Data entry.
• Provide administrative support to executive staff.

Skills:

Skills of the ideal candidate:

• Strong analytical skills with high attention to detail, accuracy, and organization, as well as, excellent verbal, written, and time management skill
• Willingness to help in other areas as necessary.
• Ability to multitask and to keep calm under pressure.
• Willingness to be flexible with duties and able to prioritize tasks at hand.
• Ability to initiate phone calls to customers and drivers when needed.
• Strong interpersonal, communication and relational skills; strong verbal communication skills; demonstrated ability to function in a collaborative and collegial environment, and to interact effectively with diverse staff at all levels of the organization.
• Ability to work independently with minimal supervision.
• Good judgment, flexibility, and patience; discretion in dealing with confidential and sensitive matters.
• Basic knowledge about the trucking industry helpful.
• Basic knowledge of accounting.

Qualifications:

• Education: Associates Degree
• Administration experience preferred. Customer service experience helpful.
• Highly proficient in the use of MS Outlook, Word, Excel, and QuickBooks and the ability to quickly learn new technologies and software as needed.
• Excellent history of employment attendance.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Overtime available April, May, and June
• Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 06:00am – 06:00pm.

Ability to commute/relocate:

• Princeton, MN 55371: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $20 - $30