Directors

A Sylvan part-time Director is responsible for performing selected management dutiesunder the direction of full-time Directors in accordance with their skills and preferences. These may include customer experience, sales and day-to-day operations to achieve performance

goals , and ensuring the educational integrity of Sylvan

Learning programs.

Essential Job Functions

• Ensures timely and high-quality customer service to all calls and walk-in inquiries; Ensures calls get answered during business hours
• Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
• Ensures the professional appearance and operating standards of the Center according to Sylvan standards with particular attention to student safety and well-being

Knowledge Required

• Bachelor's Degree in Education or related field; State teaching credentials (current or expired) preferred
• A minimum of three years of customer service experience
• Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
• Knowledge of general office equipment such as copiers, printers, and office phones
• Familiarity with instructional technology and tablet computers preferred

Skills and Abilities Required

• Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
• Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
• Proven ability to supervise, coach, and develop Center staff
• Strong word processing, data entry, and other administrative skills
• Strong organizational skills: Proven ability to manage multiple tasks and be flexible
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Ability to work collaboratively, Strong team player
• Ability to work a flexible schedule, including evenings and weekends

Sylvan Learning is the industry leader in providing supplemental education to children in pre-kindergarten through 12th grade.
With over 30 successful years in the business, we guarantee positive educational results every step of the way. Our passionate instructors are certified, and our expert approach is personal and prescriptive, with each individual child's needs in mind.
Our talented employees experience daily the impact they make. We're an organization that prides itself in instilling knowledge and confidence in each customer we benefit! Join us, and be inspired!
Why did you first decide to become a Teacher? At Sylvan, we remember why. As an Instructor at Sylvan, your primary responsibilities are: Just Teaching. No Lesson Plans. No Preparation.

Pay: $20 - $25 / hour

Pay:

• Bonus pay

Job Type: parttime

Schedule:

• Other

Education: Bachelor's degree

Work location: On-site