JOB TITLE: Administrative Assistant and Program Advisor

DIVISION: Learning Center

REPORTS TO: Center Director/Education Director

Wages/Schedule: Wages: $25/ hour

• Schedule: 4-5 days, 12:00pm- 7:00pm/8:00pm

Benefits

• Federal holidays off
• 2 weeks of paid vacation per year
• Sick/Personal days based on NYS laws

GENERAL SUMMARY

The Administrative Assistant Program Advisor is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, and other administrative tasks. The Program Advisor provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments along with working alongside the Center Director and Director of Education.

ESSENTIAL JOB FUNCTIONS

• Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry and filing
• Greets and assists students, parents, and potential customers according to Sylvan standards
• Fields inquiry calls from potential customers
• Fields calls from current families
• Monitors email daily and respond to current families, new web leads, and proctoring
• Schedules assessments, tours, Welcome Conferences and proctoring appointments; collect payment for appointments that require payments
• Manages scheduling changes of current families
• Prepares materials and reports for parent conferences, assessments, tours, and other customer appointments as needed to assist the Center Directors
• Administers initial assessments with students and welcome conferences for first time families
• Proctors exams
• Attend weekly meetings with the Center Directors to discuss center growth
• Checks the mail and forward to the correct department
• Responsible for monthly billing ensuring all payments have been accepted and programed in the system correctly
• Assists Center Directors in maintaining the professional appearance of the Center according to Sylvan standards
• In charge of center inventory; prepare an inventory list to be approved by Director
• Communicate to parents regularly regarding center closures, events, news and general messages
• Updates our current families information to ensure contact information is up to date
• Reaches out to potential job candidates who have applied for open positions at the center; pre-screen and schedule interviews
• Supports standards and procedures to ensure student safety and well-being
• Works alongside the Director of Education and Center Director to maintain smooth center operations
• Responsible for decorating to honour different celebrations over the year

KNOWLEDGE REQUIRED

• Associates or four-year degree preferred
• A minimum of three years of customer service experience
• Experience using full google suite such as google sheets and other standard business applications (Microsoft applications)
• Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

• Strong customer service, interpersonal and communication skills
• Strong word processing, data entry, and other administrative skills
• Proven ability to effectively use consultative sales skills when serving customers
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Sylvan Learning is the industry leader in providing supplemental education to children in pre-kindergarten through 12th grade. We guarantee positive educational results every step of the way. Our instructors are passionate, and our expert approach is personal and prescriptive, with each individual child's needs in mind. Our talented employees experience daily the impact they make. We're an organization that prides itself in instilling knowledge and confidence in each customer we benefit! Join us, and be inspired!

Pay: $15 - $16 / hour

Job Type: fulltime, parttime

Schedule:

• Monday to Friday

Education: Bachelor's degree

Work location: On-site