Customer Service Coordinator

When you’re part of the Sylvin Technologies team, you are helping to advance life around the world by creating materials that connect us all to technology, help us when we are sick, keep our homes warm and dry, and enhance our safety. Sylvin partners with our customers to custom design our compounds to meet their needs for end-products that we find in everyday life. We are looking for talented people to join us and to uphold our shared values: embrace diversity, take responsibility and be brave.

• Applicants without Resumes will not be considered
• Benefits are effective on the first day of employment!
• 401K Match of 100% of first 6% and an additional 3% contribution by company
• NO RECRUITER CALLS PLEASE!

JOB SUMMARY:

A vital role as the front-line liaison communicating effectively with customers, sales representatives, and prospects – surrounding inquiries, orders, expedites, and business issues – while representing Sylvin Technologies positively and professionally, promoting our services and quality products. This position must proactively anticipate, coordinate, and crisply execute the necessary details, communication, and processes to ensure we understand, meet, and, whenever possible, exceed our customers’ requirements – and promote long-term customer relationships for the success of the organization.

LOCATION: Sylvin Denver Plant – Front Office

REPORTS TO: Customer Service, Inside Sales Manager

LIAISONS WITH: Customers, Sales Representatives, VP of Sales and Marketing, other team members in the Sales Department, Material/Shipping Department, Accounting, Production Manager, R & D Department

RESPONSIBILITIES INCLUDE:

· Effectively communicates using phone, email, and Teams Chat, maintaining a professional and positive business image when corresponding with customers and team members across all Orbia subsidiaries.

· Receives customer inquiries and routes each question to the applicable associate. Ensures all email and voicemail requests are responded to within 24 hours.

· Documents all details thoroughly and retains adequate records of inquiries and requests for future reference. Processes, routes, and files all associated documents and records in a timely and accurate fashion– and in accordance with Sylvin’s record retention procedures.

· The ability to complete tasks while demonstrating a thorough concern for all the areas involved. Pays attention to small details completing tasks with a sense of urgency and near-perfect accuracy.

· Processes efficiently and accurately all requests for quotes, customer requirements, sales orders, change orders, customer/rep acknowledgments, customer complaints – non-conformances, price changes, cross-references, expedites, delivery requests, invoicing, and technical data information, etc.

· Accurately reviews (contract review) and processes all customer orders looking at all details to assure that Sylvin can and will meet all the customer’s requirements adequately – involves others, when necessary, before processing.

· Works carefully with the Customer Service Inside Sales and the V.P. of Sales & Marketing in determining and communicating appropriate pricing for products and services requested.

· Works closely with the Accounting Department to ensure that customer orders and shipments can be released efficiently.

· Other duties as assigned.

MUST HAVE SKILLS / COMPETENCIES

• The ideal candidate would be proficient across all Microsoft office software.
• Have excellent organization skills and work within folders in windows proficiently.
• 1-2 years minimum experience in a customer service role.
• The ability to conceptualize, multitask and have a genuine work ethic.
• Ability to capture data and process tasks with near-perfect accuracy and fast response time.
• Be a “numbers” person. The job requires exceptional basic math skills.
• Experience with Microsoft Navision or SAP would be a huge plus.

EDUCATION/ EXPERIENCE: High School degree or GED with 2 years customer service-related experience and/or training.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift

Experience:

• Customer service: 2 years (Required)
• MS Office: 2 years (Required)
• SAP: 1 year (Preferred)

Work Location: In person

Salary : $22 - $25