What are the responsibilities and job description for the Customer Success/Support Specialist position at Symbal Education?
Job Overview
As a Customer Success/Support Specialist, you will be responsible for ensuring a positive customer experience by providing assistance, resolving inquiries, and maintaining strong client relationships. Your work will involve troubleshooting issues, offering product guidance, and proactively helping customers achieve their goals.
Duties
- Respond to customer inquiries via email, phone, and chat
- Troubleshoot issues and provide timely resolutions
- Guide customers on product usage and best practices
- Build strong relationships to enhance customer satisfaction and retention
- Collaborate with internal teams to address customer needs and feedback
- Maintain accurate records of customer interactions and resolutions
- Assist in onboarding and training new customers
Experience
- Bachelor’s degree required
- Previous experience in customer support, customer success, or a related role preferred
- Strong problem-solving and communication skills
- Ability to manage multiple customer requests efficiently
Job Type: Full-time
Pay: $45.00 - $60.00 per hour
Schedule:
- Monday to Friday
Ability to Relocate:
- Brooklyn, NY 11226: Relocate before starting work (Required)
Work Location: In person
Salary : $45 - $60
