What are the responsibilities and job description for the Intake/Auth Specialist position at Symbii Home Health and Hospice?
I. JOB SUMMARY
The Intake Coordinator is responsible for managing all aspects of the patient intake process including
communicating directly with patients and families, data entry, establishing and maintaining positive
relationships with customers and referral sources, responding to customer requests and concerns,
facilitating a daily intake stand up meeting, and managing the insurance verification and authorization
processes.
II. D UTIES & RESPONSIBILITIES
1. Directs all daily patient referral and intake operations including providing direct oversight of the
establishment and implementation of intake policies.
2. Ensures compliance with all state, federal, and Joint Commission referral / intake regulatory
requirements.
3. Directs the implementation of improved work methods and procedures to ensure patients are
admitted in accordance with policy.
4. Establishes and maintains positive working relationships with current and potential
referral sources.
5. Ensures seamless transition of patients to home care by providing direct oversight of patient
education and preparation for home care, plan of care initiation, and coordination of care with
multiple service providers.
6. Ensures maximum third party reimbursement through direct oversight of insurance verification and
authorization processes.
7. Negotiates service pricing with insurance Case Managers and other payers within established
financial and credit parameters.
8. Assists the Executive Director / Administrator in the preparation of an annual budget for the intake
department and monitors allocation of resources according to budgetary limitations.
9. Builds and monitors community and customer perceptions of Emblem Home Health and Hospice as
a high quality provider of services.
10. Gathers, collates, and reports referral statistics including key customer referral trends.
11. Maintains comprehensive working knowledge of Hospice Home Health and Hospice contractual
relationships and ensures that patients are admitted according to contract provisions.
12. Maintains comprehensive working knowledge of community resources and assists referral sources
in accessing community resources should services not be provided by Emblem Home Health &
Hospice
The above statements are only meant to be a representative summary of the major duties and
responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at
