What are the responsibilities and job description for the Senior Director, Enterprise IT Infrastructure position at Symbotic LLC?
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. What we need We are seeking a highly experienced Senior Director of Enterprise IT Infrastructure to lead the strategic planning, implementation, and management of our organization's IT infrastructure. This role is responsible for ensuring the reliability, scalability, and efficiency of enterprise-wide systems, including data centers, cloud platforms, networks, IT Service Desk and IT operations. As a key leader within the IT organization, you will collaborate with executive leadership, business stakeholders, and IT teams to drive innovation, optimize performance, and align technology initiatives with business objectives. What we do The Enterprise IT Infrastructure Team manages our IT infrastructure across on-premises and cloud environments, ensuring reliable compute, network, and service operations. Our team optimizes servers, virtualization, and cloud platforms while maintaining seamless connectivity with SD-WAN, firewalls, and VPNs. The Service Desk provides end-user support, and IT Operations handles monitoring, incident management, backups, and system performance. We also deploy and support IT implementations at customer sites, ensuring seamless integration and ongoing technical assistance. By aligning IT solutions with business needs, we drive reliability, scalability, and innovation. What you’ll do Strategic Leadership & IT Infrastructure Management Develop and execute the long-term strategy for enterprise IT infrastructure, aligning with business objectives. Oversee the design, implementation, and maintenance of cloud, on-premises, and hybrid infrastructure solutions. Drive innovation by adopting emerging technologies to improve efficiency, security, and scalability. Ensure high availability, disaster recovery, and business continuity planning for mission-critical systems. Manage enterprise-wide networking, storage, servers, virtualization, and data center operations. Operational Excellence & Performance Optimization Lead IT infrastructure teams in optimizing system performance, reliability, and uptime. Establish and enforce best practices for IT service management (ITSM) and operational excellence. Oversee infrastructure automation, monitoring, and proactive issue resolution. Implement and monitor KPIs, SLAs, and IT governance standards to ensure compliance and efficiency. Security, Compliance & Risk Management Ensure IT infrastructure meets regulatory compliance requirements (e.g., ISO 27001, SOC 2, NIST). Collaborate with cybersecurity teams to mitigate security risks and enforce best practices. Develop and maintain enterprise disaster recovery and incident response plans. Team Leadership & Vendor Management Lead, mentor, and develop a high-performing team of IT infrastructure professionals. Manage relationships with technology vendors, service providers, and partners. Oversee IT procurement, budgeting, and cost optimization for infrastructure projects. Foster a culture of innovation, collaboration, and continuous improvement. What you’ll need BS in computer science, Information Technology, or related field. Minimum 15 years’ experience with 10 years of progressive IT leadership experience, including managing enterprise infrastructure. Strong knowledge of cloud computing ( Azure, Google Cloud). Experience with virtualization, hypervisors, storage solutions, Security and networking technologies. Proficiency in IT service management frameworks (ITIL). Familiarity with DevOps, automation, and infrastructure-as-code (IaC) practices. Understanding of cybersecurity principles and compliance frameworks. Certifications such as ITIL, CISSP, AWS/Azure Solutions, PMP, or CCNP preferred Experience in leading digital transformation and cloud migration initiatives. Strong communication and stakeholder management skills. Our environment Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly. #LI-JH2 #LI-Hybrid About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com. We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
