Admission EMAR Services Technician

Symbria is looking for a Remote Pharmacy Admissions EMAR Services Technician to join our growing team in Woodridge, IL!

POSITION SUMMARY:
The primary purpose of the Admissions EMAR Services Technician role is to input computer data entry of medications and medical records into client’s Electronic Medical Records (EMR) System.

1:30 PM-10:00 PM Mon-Fri with rotating weekends.

The weekend rotation is: Saturday 12pm-7pm and Sunday 1pm-5pm with one day off during the week.

FUNCTIONS AND RESPONSIBILITIES:

• Enter all medication orders and medical records into the client computer system accurately and timely as per facility specific Remote Data Entry training sheets.
• Process all medication and ancillary orders at a minimum productivity standard as follows:

o Length of employment - zero to three months: No minimum requirement – focus on data entry skills, order sorting and typing medication only admissions (see facility specific cheat sheet).
o Length of employment - four to six months: Minimum of 2 admission processing points per hour – focus on data entry and medical records entry skills while increasing speed and accuracy. *Admission Processing Points are the point value assigned to each facility according to average time spent to process that facilities’ orders.
o Length of employment - six months and beyond: Minimum of 3 admission processing points per hour – should be fluent in all aspects of Remote Data Entry and be able to assist in training of new employees. *Admission Processing Points are the point value assigned to each facility according to average time spent to process that facilities’ orders.

• Contact client for verification of orders as needed and document correspondence and follow up in the system.
• Prioritize order entry of admissions according to patient arrival time into the community.
• Perform reconciliation of skilled nursing community EMR orders against pharmacy order entry as assigned.
• Report pharmacy medication errors or order entry discrepancies to supervisor.
• Work collaboratively with other team members and supervisor to ensure that best-practices are shared.
• May assist with research of lost or missing orders per internal department request.
• Answer incoming calls promptly and provide high standard of customer services to the client.
• Fill out and complete the admission tracking spreadsheet and turn in to supervisor on the 15th and last day of each month, or as assigned.
• May provide backup support to other pharmacy groups based on business needs or production levels.
• Use Microsoft Teams (instant messenger) and comply with standard requirements, including:

o Communicate to the Data Operations group each time you are stepping away from your desk which includes, but not limited to, bathroom breaks, lunches, and at the beginning and end of each shift. Notify the group as soon as you return to work.

EDUCATION AND OTHER QUALIFICATIONS REQUIRED:
To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:

• High School diploma or general education degree (GED).
• Pharmacy Technician License and Certification (CPhT) as per State requirements.
• Medical records and data entry experience; minimum one year.
• General computer knowledge including Microsoft Office: Word, Excel and Outlook.
• Strong knowledge of pharmacy data entry and medical records ancillary orders (diet, lab, therapy, diagnosis, etc.) and brand/generic medications.
• Excellent time and data management skills and ability to prioritize workload.
• Excellent customer service, verbal and written communication skills.

At Symbria our employees act like owners – because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

Symbria’s Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:

Integrity – Honest, Fairness and ethics

Compassion – Commitment to serving seniors

Stewardship – Maximizing mission and margin

Innovation – Striving to enhance our value to your organization

Teamwork – Working together unselfishly toward goals

As an employee-owner, Symbria’s success becomes your success. In addition, we provide: