Dispatcher

Overview

Symbria Rx Services is a Pharmacy Dispatcher to add to our growing team at our Pharmacy in Woodridge, IL.

The primary responsibility of the Dispatcher is to be the point of contact for the pharmacy employees, drivers, and client communities to ensure the time pick-up and delivery of pharmacy deliveries. Responsibilities include route support, overseeing STAT processes, ensuring timely and accurate deliveries, and problem-solving proof of deliveries. Strong communication skills, attention to detail, and knowledge of pharmacy operations are essential for success in this role. 

Responsibilities

• Coordinate the dispatching of pharmacy delivery drivers, ensuring timely and accurate delivery of medications to customers and healthcare facilities.

• Manage emergency medication orders and urgent deliveries, prioritizing critical requests and communicating with pharmacies, drivers, and customers to ensure prompt resolution.

• Maintain and optimize delivery schedules to meet customer demand while maximizing efficiency and minimizing delivery times.

• Serve as the primary point of contact for pharmacy staff, delivery drivers, client communities, and external stakeholders, handling inquiries, resolving issues, and providing updates on delivery status.

• Maintain accurate records of delivery activities, including order details, delivery times, customer feedback, and incident reports. Track and prepare reporting on quality metrics.

• Ensure the accuracy and completeness of medication deliveries, address any discrepancies or concerns, and follow up with pharmacies and customers to confirm delivery satisfaction.

• Adhere to pharmacy regulations, safety protocols, and HIPAA guidelines in handling medication orders, delivery information, and customer data.

• Collaborate with pharmacy staff, dispatch team members, delivery drivers, and other departments to optimize workflow, resolve operational challenges, and improve overall service quality.

• Provide training and support to new dispatchers and delivery drivers, ensuring they understand protocols, procedures, and customer service expectations.

• Identify opportunities for process improvement, implement best practices, and contribute to the development of strategies to enhance dispatch operations and customer satisfaction.

• Any and all duties as assigned.

Working Hours: {3 days on/4days off}

• Sunday - Tuesday alternating Wednesdays: 5:00pm - 3:30am

Qualifications

To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required: 

• High school diploma or general education degree (GED). 
• Experience in dispatching, logistics, transportation, or a similar field; minimum one year experience. This could include roles such as dispatcher assistant, logistics coordinator, or related positions. 
• Strong verbal and written communication skills needed to effectively communicate with drivers, clients, and other stakeholders. 
• Excellent organizational skills and attention to detail to manage delivery schedules, track orders, and ensure accuracy in medication handling. 
• Ability to adapt in a dynamic work environment, make independent decisions, maintain organization, prioritize, and multi-task.   
•  Proficiency in using dispatching software, Microsoft knowledge, GPS systems, and other computer programs strongly recommended. 
• Strong communication skills, both verbal and written, with the ability to communicate effectively with pharmacy staff, customers, and delivery personnel. 
• Teamwork and collaboration skills to work effectively with diverse teams and contribute to a positive work environment.  
• Ability to work a flexible schedule as operational needs dictate, including nights, weekends, and holidays to support a 24-hour pharmacy operation.  

QUALIFICATIONS PREFERRED 

• Additional education or certification in pharmacy technology or healthcare administration. 
• Prior experience in pharmacy operations, dispatching, logistics, or a related field is preferred, especially in a 24-hour environment. 
• Knowledge of pharmacy regulations, medication safety practices, and HIPAA compliance requirements. 

Why work for us?

We are a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You, along with your co-workers, have an ownership stake in this company! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

• Medical, Dental, and Vision Insurance
• Short/long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs
• Paid Time Off (PTO) and Tuition/CEU Reimbursement

Symbria’s Talent Team handles candidate communication directly rather than utilizing outside agencies; if interested in this role, direct application to the job posting and contact with a Symbria talent team member is recommended.

EOE