Manager - Enrollment Strategy - Remote

Symetra has an exciting opportunity to join our team as aManager - Enrollment Strategy!

About the role

In this role, you will drive successful enrollment strategy for new sales and re-enrollments, in partnership with the sales, implementation, and account management teams. You will be responsible for training, guiding, and supporting enrollment through communication, and platform/technology strategies to improve engagement and program participation.

What you will do

• Provide strategic oversight of engagement and enrollment strategy to increase enrollment outcomes
• Monitor enrollment activities, results and find opportunities for improvement
• Collaborate with internal teams to ensure the organization has a robust re-enrollment strategy and the resources to drive successful outcomes
• Serve as strategic advisor in key sales presentations and finalist meetings regarding benefit enrollment, eligibility, billing, and claims
• Develop solutions that align to customer needs, business goals, and meet partner objectives
• Define, collect, and report on enrollment metrics
• Cultivate best practices to optimize enrollment results
• Engage with enrollment partners at the senior leadership level to promote mutually beneficial relationships
• Maintain oversight of enrollment firms and other related enrollment support partners. Evaluate the effectiveness of existing relationships as well as expansion opportunities
• Develop tools and resources to grow the self-service/platform-based enrollment business
• Align operational capabilities in support of platform enrollment. Identify and coordinate enrollment resources as needed
• Collaborate with marketing and the field to develop customized client communication materials
• Identify and use emerging forms of employee education and communication to drive employee engagement
• Create and present voluntary/enrollment materials to support internal training
• Collaborate with sales effectiveness and operations to identify and support process improvements that drive increased sales/persistency, create efficiencies, and improve the customer experience
• Support enrollment team in platform evaluation, testing and implementation with a focus on engagement, communication capabilities, and customer experience
• Define and develop enrollment workflows
• Remain current on data, trends, and opportunities
• Adjust strategies to build competitive marketplace advantage

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." Daniel P. - Senior Underwriter

"The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you." Sydney S. - Actuarial Associate II

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $103,300 - $172,200 plus eligibility for annual bonus program

Who you Are

• High School Diploma required. Bachelor's degree or equivalent combination of education and work experience preferred
• 7 years related work experience in voluntary benefit enrollment
• In depth understanding of benefit enrollment vehicles, process, timelines, and factors that drive engagement
• Thorough knowledge of group benefits including Life, Disability, Critical Illness, Accident and Hospital indemnity
• Proven track record of developing and implementing creative enrollment strategies that deliver desired results
• Understanding of broker, enrollment firm and enrollment platform partner drivers
• Strong understanding of enrollment platform capabilities and associated technologies
• Knowledge of decision support tool capabilities and effective utilization to drive engagement
• Experience developing custom marketing and communication materials
• Life Health Insurance License preferred
• Great interpersonal skills
• Exceptional project management skills
• Strong communication and large group presentation skills
• Customer service oriented
• Consultative and collaborative
• Strong problem solving and analytical skills
• Some travel required

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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