Sr. Salesforce Systems Analyst

Symetra has an exciting new opportunity to join our team as a Sr. Salesforce Systems Analyst!

This individual will collaborate with the delivery team and business partners to build, maintain, and implement technology solutions for Symetra's internal and external customers. As an individual contributor, they will estimate development efforts from high-level requirements and manage all aspects of delivery. A passion for delivering high quality software solutions along with excellent analytical, problem solving, and social skills are desired. Candidates for this role will have a solid background as a Salesforce Administrator and in Agile methodologies.

• Administer a Salesforce organization that primarily uses managed packages for life and disability claims management
• Design and implement Salesforce solutions that adhere to platform best practices
• Determine whether bug fixes or enhancements are dependent on managed packages and work with vendor to implement
• Collaborate with partners to gather requirements and translate them into technical specifications
• Maintain organized documentation and communicate effectively with team members and partners
• Conduct thorough testing of Salesforce solutions to ensure functionality, performance, and reliability
• Identify opportunities to improve the system, streamline processes, and enhance user experience
• Champion Agile methodologies to continuously deliver software that is both testable and usable

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $93,900 - $156,600 plus eligibility for annual bonus program.

• Minimum 3-7 years of experience as a Salesforce Administrator with 3 in systems analysis and design
• Solid understanding of Salesforce platform capabilities and limitations
• Proficiency with declarative development tools such as Flow Builder, Lightning App Builder, and Approval Processes
• Experience with data management, including querying Salesforce data and performing bulk data imports
• In-depth knowledge of the Salesforce security model, including roles, profiles, permission sets, and sharing rules
• Demonstrable experience customizing and configuring both Salesforce Experience Cloud and Salesforce Service Cloud
• Experience with Salesforce DevOps and Agile methodologies
• Proactive and collaborative, with a solid sense of ownership and responsibility
• Previous experience with managed packages including vendor management, relationship building, and performance monitoring
• Strong written and verbal communication skills, with the ability to effectively interact with partners at all levels
• Excellent problem solving and organizational skills
• Previous experience in a highly regulated industry that deals with sensitive information is a plus
• Salesforce Certifications:
• Required: Administrator
• Strongly Preferred: Advanced Administrator
• Strongly Preferred: Platform App Builder
• Preferred: Experience Cloud Consultant
• Preferred: Service Cloud Consultant

At Symetra, we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products. We're guided by the principles of value, transparency, and sustainability. That means we provide products and services people need at a driven price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry. For more information about our careers, visit www.symetra.com/careers.

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company

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