What are the responsibilities and job description for the Field Service Engineer (Medical Device - Philadelphia) position at Symmetrio?
Symmetrio is actively recruiting for a Field Service Engineer for its client, a leading multi-national medical device company. The primary responsibility of this engineer will be to provide on-site technical support, maintenance, and repair services for linear accelerators and other advanced medical equipment. This professional will travel to various customer sites to troubleshoot and resolve technical issues, ensuring optimal performance and reliability. Additionally, they will offer training and guidance to customers on the proper operation and upkeep of their equipment, contributing to the overall efficiency and effectiveness of medical services.
This opportunity is ideal for providing seasoned professionals a chance to excel and thrive in a new environment.
Responsibilities- Troubleshoot, diagnose, and repair designated medical equipment within an assigned service territory
- Manage time effectively to handle preventative maintenance, installations, upgrades, and customer calls
- Assess and prioritize the urgency of customer requests and follow through to completion
- Escalate incidents when necessary and request additional assistance from senior representatives
- Examine and resolve difficult customer issues, meeting established FSE performance levels
- Maintain effective territory management and expense control
- Develop and maintain strong customer relationships using excellent communication skills
- High school diploma or equivalent (Associate degree, technical/vocational training, or military experience preferred)
- 2-5 years of related experience in electronics and medical equipment maintenance
- Strong knowledge of electronic and electro-mechanical engineering principles
- Proficiency in using testing equipment for verification, checkout, and calibration
- Solid computer skills, including troubleshooting software and network issues
- Ability to diagnose and solve complex mechanical problems
- Experience with vacuum systems and related components
- Meet all vendor credentialing requirements for client site access (e.g., background checks, drug screens, immunizations)
Desired Skills and Knowledge
- Ability to handle difficult customer situations while troubleshooting
- Experience as primary support for specific machine accounts
- Familiarity with business tools such as email, Microsoft Office suite
- Experience with Human Capital Management (HCM) or equivalent ERP systems
- Company Vehicle
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
