What are the responsibilities and job description for the Client Concierge - Elixir position at Symmetry360?
A busy Massage Studio is looking for an exceptional business minded professional to round out the leadership team at our LoDo location! This dynamic, high performance leadership position offers growth opportunity and great benefits in a positive atmosphere that promotes healthy living and encourages self-care! This position calls for an adaptable manager rock star and coachable leader who will be managing other therapists & front desk staff, creating incredible client experiences, and guiding the location and team in growth and excellence. This position is starting at part time, and is expected to grow into full time.
Compensation and Benefits
$41,600 Annual Base Pay (paid hourly) plus location sales bonuses and commissions
$2,706.16 Medical / Vision / Dental / AFLAC insurance
$865-$3460 Paid Time Off (1st year – 7th year)
$1,500 1 Free massage service every month. Additional discounted services available
$2,340-$7,020 Free Infrared Sauna services (1x/week - 3x/week)
$$$ Sales commission- Retail, packages, memberships
$$$ Leadership development and ongoing training
$49,011-$56,286 = Total compensation PLUS sales bonus and commission
Qualifications
- Experience managing a massage spa/wellness center preferred but not required
- Demonstrate leadership with a focus on cultivating a positive team culture
- Working knowledge of Microsoft Office and Office365 products
- Experience with or ability to learn Meevo booking software
- Hard working and coachable with the desire for growth and learning
- Demonstrate impeccable attention to detail
- Multi-Tasker able to prioritize and problem solve - must be calm under fire
- Solution oriented and self-driven with a take-charge attitude
- Have a heart to serve and be mission minded
- Able to work flexible days/nights including some weekends & Holidays
- Ability to cover shifts, lead by example, and serve as Manager on duty for some shifts
- Outstanding professional appearance and attitude
- Extraordinary customer service poise
Job duties include but are not limited to:
- Front desk training
- Support for Location Director in tasks and responsibilities
- Coaching, training and mentoring staff
- Responsible for location supply/equipment management and ordering
- Working with location budgets and reporting spreadsheets
- Work with Location Director & Assistant Location Director to meet location sales, staff and client related goals
- Inventory tracking and product merchandising
- Master of the client schedule- demonstrating initiative in maximizing daily utilization
- Managing/maintaining an immaculate overall spa appearance and ambiance- this includes interior and exterior spaces and an eye for aesthetics
- Ensuring all cash management is accurate and sensitive information is handled properly
- Handle client/customer service issues swiftly
- Executing internal marketing initiatives
Salary : $20 - $41