What are the responsibilities and job description for the Customer Service Operations Representative position at Symmons Industries?
Overview
At Symmons we are dedicated to delivering excellence in every aspect of our business. Our success is driven by our commitment to our core values: being customer-focused, embracing a can-do attitude, demonstrating resilience, and always striving to win as a team. We believe in fostering a positive and collaborative work environment where every team member can thrive and contribute to our shared goals.
We are seeking a dynamic and motivated Customer Service Operations Representative to join our team. In this role, you will play a crucial part in helping us achieve our mission by putting our core values into action every day. If you are passionate about providing exceptional service, thrive in a fast-paced environment, and are ready to make a significant impact, we want to hear from you!
The Customer Service Operations Representative ensures seamless communication between Customer Service and Operations. Handle shipping-related inquiries and help drive customer satisfaction by ensuring orders are processed efficiently and accurately.
Responsibilities
- Serve as the primary liaison between Customer Service and Operations, managing cases related to order shipments and inventory allocation.
- Provide order updates, expedite requests, and process changes or cancellations as needed.
- Oversee shipping funnels assigned by customer service agents, ensuring timely and accurate fulfillment.
- Determine the best shipping method based on customer needs and company lead times.
- Troubleshoot and resolve basic customer service issues, ensuring a smooth and satisfactory experience.
- Collaborate with sales, sourcing, and operations teams to manage large project orders and meet customer delivery expectations.
- Identify shipping errors and communicate with the quality department to drive continuous improvement initiatives.
- Assist the Customer Support Team as required based on staffing needs.
Qualifications
- Bachelor’s Degree Preferred
- 2 years of experience in customer service or a call center; experience in shipping or logistics is a plus but not essential.
- This position is a fully onsite role.
- A team-oriented mindset with a strong sense of collaboration.
- Strong problem-solving and troubleshooting skills to handle order and shipping challenges.
- The ability to work independently while staying proactive and motivated.
- Excellent verbal and written communication skills to interact effectively with customers and internal teams.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- A friendly and professional phone presence with a customer-first attitude.
In 1939, Paul Symmons advanced the plumbing industry by inventing the first anti-scald, pressure-balancing valve. 85 years later his legacy lives on through the Temptrol® valve, which is still made right here in the USA.
While the vision of Paul Symmons is never out of sight, we’re constantly pressing forward, challenging ourselves and the industry to be better… to do better. As we design and redesign the minute details, we’re also conscious of the bigger things, like water conservation, and energy reduction, and global impact.
That’s what we do here at Symmons – we make things right.
Headquartered in Braintree, MA, Symmons is a privately held company with regional sales offices and local representatives located throughout the United States and Canada. For more information, please visit www.symmons.com.
Symmons offers a competitive compensation package including excellent benefits and a 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting.
If you are ready to bring your passion, skills, and can-do attitude to Symmons, we invite you to apply for this exciting opportunity. Please submit your application/resume at: https://careers-symmons.icims.com