What are the responsibilities and job description for the Customer Engagement Field Representative position at Symphony Concrete Coatings?
Job Description
Customer Engagement Field Representative
Reports to: Sales Manager
On-site position – travel to events and job sites within MA, NH, and ME
Full-time W2 position
Works: Weekends required with two midweek days off
Visit us at
As a leader in the home improvement industry, we pride ourselves on high integrity, exceptional customer service, and a positive culture. We’re excited to welcome a dynamic individual who will be the face of our brand at home shows, community events, and local neighborhoods. You’ll be driving growth by following up on our outstanding customer experiences and providing a fun way for our customers to share the joy of their experience with others.
Culture & People:
We’re looking for a highly competitive, money-motivated individual who excels at engaging with people. You are energetic, persuasive, and eager to earn by setting qualified appointments and generating referrals using our incredible selling program. You’ll work closely with our sales team, capturing moments through photos and videos during completed install customer walkthroughs, and driving our reputation through positive customer reviews. If you thrive in a bonus-driven, environment, this role is for you.
The right fit for the job:
Our ideal candidate has some experience with canvasing, brand ambassador, outreach, event marketing, or retail marketing. The most important factor will be your ability to be a self starter, require little supervision, and be motivated to maximize your comp plan. We have a proven system and will provide exceptional training and teach you exactly how to be the best to make sure you make the money you desire.
General Responsibilities:
- Represent our concrete coatings brand at home shows, community events, and neighborhood canvassing
- Set qualified appointments for our outside sales representatives
- Conduct post-installation walkthroughs at job sites, engaging with homeowners while capturing quality photographs and videos
- Solicit verified positive reviews on Google and other key platforms
- Build and nurture a referral network to generate new leads
- Attend retail marketing lead generation programs when available
Requirements:
- Proven experience in sales, appointment setting, brand ambassadorship, canvassing, or event representation is preferred
- Must have excellent written and verbal communication skills
- Outgoing and persuasive communicator with a natural ability to build rapport
- Self-motivated and driven by bonus structures and incentives
- Availability to work with a flexible schedule and two midweek days off
- Reliable transportation required
- Must be available to work all weekends
Physical Demands:
- Lift and load equipment for home show and retail display setups
- Ability to lift up to 50 lbs unassisted and stand for extended periods
- Casually Walk to for up to 1hour
Compensation:
Base salary, Expenses, excellent pay for each referral generated, and additional performance based bonuses.
This role is heavily bonus driven. With on-target earnings ranging from $70,000 to $85,000 per year or more, your income is directly tied to your performance. If you are competitive and results-oriented, the sky’s the limit!
Job Type: Full-time
Expected Hours: Approximately 40 per week (varies based on event schedule) 5 day work week
Schedule:
- Weekends required
- Two midweek days off
Ready to drive your income higher while representing a top brand? If you enjoy talking to people and thrive on performance-based rewards, we want to hear from you. Apply today and take the next step in an exciting, dynamic career!
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
- Work from home
Shift:
- Day shift
Application Question(s):
- Are you available to work weekends?
- Do you have reliable and professional transportation to locations throughout Massachusetts and New Hampshire?
License/Certification:
- Driver's License (Required)
Work Location: On the road
Salary : $70,000 - $85,000