What are the responsibilities and job description for the ITSM Analyst position at Symphony Corporation?
Job Details
4-7 years of experience in the below
- Experience working in IT Service Management (ITSM) environments, managing and optimizing ITSM tools, and implementing solutions to enhance service delivery.
- Strong understanding of ITIL frameworks and their application in ITSM processes.
- Experience in integrating Atlassian Cloud tools with other IT management systems.
- Hands-on experience in Jira Service Management configuration and customization, including workflow design, SLA configuration, and automation rules.
- ITIL certification (Foundation or higher) is a plus.
- Experience with advanced Jira automation and scripting for customized workflows.
- Experience in Agile environments and using Jira Software in product development.
- Bachelor's degree in an IT related field.
