Leasing Professional

About Us

Symphony Management LLC is a small business in Buffalo, NY. We are professional, agile, and dedicated to taking your career to the next level. Symphony Property Management is a leader in the multifamily management industry, with more than 30 years of experience providing superior service to clients. All of this is made possible by people like you. We offer more than just a competitive salary and excellent benefits. Symphony Property Management employees receive hands-on training and opportunities for growth and career advancement.

Our work environment includes:

• Growth opportunities
• On-the-job training
• Professional development

Job Overview:

We are seeking a highly motivated and detail-oriented Full-Time Leasing Professional to join our team. As a Leasing Professional, you will be responsible for assisting prospective tenants in finding their ideal apartment home and ensuring a smooth leasing process. This is a great opportunity for someone with strong administrative skills and a passion for customer service.

Job Title: Leasing Professional

Job Summary: Provides superior customer service to existing and prospective residents through in-person, oral, and written communication.

Job Duties and Responsibilities:

• Utilize sales techniques and effective communication skills to facilitate the leasing process with prospective residents, engaging them through in-person interactions, telephone conversations, and written communications.
• Promptly relay any health and safety concerns to management for immediate attention.
• Ensure accurate translation of resident information to effectively draft lease documents and professional communications.
• Review rental applications, confirming pertinent applicant information including employment details, income, previous residences, and rental payment history, and accurately document the outcomes.
• Submit rental applications to management for determination.
• Contact applicants to inform them of application status and schedule move-ins according to the established schedule.
• Answer multi-line telephone calls and respond to all inquiries or escalate issues to management.
• Handle incoming calls on multi-line telephone systems, promptly addressing all inquiries or escalating issues to management as needed.
• Undertake a variety of clerical tasks, including but not limited to calculating rent percentages, typing, data entry, filing, and efficiently retrieving files.
• Exercise discretion when handling confidential and sensitive information.
• Manage inventory levels and fulfill office supply orders in a timely manner.
• Regularly compile and submit reports detailing all inquiries and responses related to rental information.
• Generate leads through marketing efforts.
• Coordinate work orders and move-in schedules with the maintenance department.
• May be required to attend and pass advanced educational courses and seminars as well as participate in local professional-related activities.
• Perform other related duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

High school diploma or general education degree (GED); and related customer service experience and/or training; or equivalent combination of education and experience. Position requires basic computer skills including email, Microsoft Word, and Microsoft Excel. Prior experience in leasing, sales, or hospitality preferred.

Language Ability:

Ability to read and interpret documents such as safety rules, legal agreements, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly in a controlled climate environment. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Certifications, Licenses & Registrations:

Must have a valid driver's license, a good driving record, and auto insurance.

Competencies:

• Adaptability: Adapts to change, open to new ideas and responsibilities.
• Communication: Communicates well in both oral and written formats.
• Computer Skills: Skilled in computers, takes advantage of new technologies, learns new tools, uses technology to enhance job performance.
• Conflict Management: Good listener, committed to finding solutions to problems, works well with difficult people.
• Customer Service: Works well with prospects and residents, promotes a positive image of the company, strives to solve issues raised by customers.
• Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Ethics: Honest, accountable, maintains confidentiality.
• Initiative: Takes action, seeks new opportunities, strives to see projects to completion.
• Innovation: Creative, offers new ideas, risk-taker, amenable to change.
• Interpersonal Skills: Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
• Job Knowledge: Understands facets of the job, aware of duties and responsibilities, keeps job knowledge current.
• Organizational Skills: Information organized and accessible, maintains an efficient workspace, manages time well.
• Problem Solving: Strives to understand contributing factors, works to resolve complex situations.
• Productivity: Manages workload, works efficiently, meets goals and objectives.
• Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.
• Results Driven: Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement.
• Sales Goals: Respects and achieves sales plan goals while understanding the marketplace, works to meet prospect/customer needs, effective closing technique.
• Teamwork: Accountable to the team, works to meet established deliverables, appreciates the view of team members, respectful.