What are the responsibilities and job description for the Application Support Engineer position at SymphonyAI?
Symphony AI Financial Services Application Support Engineer
At SymphonyAI, we are seeking a talented and motivated Application Support Engineer to ensure the smooth operation of our software solutions and provide excellent customer support to major financial services clients.
Key Responsibilities:
- Resolve incidents raised by customers in a timely and effective manner.
- Manage and prioritize support requests efficiently to meet Service Level Agreements (SLAs).
- Create configuration fixes tailored to customers' specific needs.
- Collaborate with project teams for seamless handovers and effective knowledge transfer.
- Work closely with engineers to provide bug fixes and enhancements, contributing to software improvement.
- Maintain accurate records of customer interactions within ticketing tools.
Requirements:
- Fluent English speaker with excellent written and verbal communication skills.
- Able to work collaboratively and be self-driven and proactive.
- Strong critical thinking and problem-solving skills to analyze complex issues.
- Detailed mindset ensuring accuracy and precision in tasks.
- Able to manage multiple priorities under pressure.
- Pasionate about fixing issues and providing exceptional customer support.
- Able to establish trusted relationships with customers based on expertise and reliability.
- Confidence in delivering updates and status reports to customers.
Preferred Qualifications:
- Technical competencies in application servers and database servers such as Linux, Oracle, SQL, Java, and Scala.
- Technical degree in Computer Science or a related field.
- Previous experience in similar application support roles, ideally in the financial services industry.
- Experience working with ticketing systems and maintaining accurate records.
About Us:
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across critical industries. With over 1500 Enterprise customers globally and 2500 professionals across 20 countries, we strive to deliver innovative solutions.
