What are the responsibilities and job description for the Service Desk Engineer position at SymQuest?
SymQuest, a Division of Konica Minolta, currently has an exciting opportunity for a Service Desk Engineer!
Overview :
In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.
Responsibilities :
- Provide remote technical support to clients over the phone using remote control tools
- Conduct onsite technical support at client location as needed
- Diagnose and resolve workstation, server and network infrastructure issues
- User account management – Add / edit / disable accounts, setup new application users, etc.
- Troubleshoot backup, malware, virus and other technical issues
- Help provision new laptops, desktops and mobile devices
- Work with application vendors in troubleshooting application errors
- Answer end user questions and remediate issues
Qualifications :
