Strategic Account Manager

Base Commissions. First Year Target $80,000

SymQuest, a Konica Minolta company, has an exciting opportunity for an Strategic Account Manager. The objective of the STAM is to retain and grow a very loyal, satisfied and profitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the SymQuest managed services offerings.

The STAM is the primary relationship liaison between SymQuest and his/her assigned client base, thus the STAM is both the client advocate and the client advisor. The STAM must always engage the client in accordance with SymQuest core values. The STAM works closely with other members of the service delivery team to ensure each client’s individual needs are

being adequately and consistently addressed.

Responsibilities:

• Manage a group of contracted clients to include:

-Client retention

-Client satisfaction

-Client profitability

-Project revenue and realized rate

-Managed IT services agreement terms and pricing

-Procurement revenue

-Full service portfolio including extended services/offerings

-Technology Business Planning

-Accounts Receivable (AR) Escalation

• Identify, collaborate with SymQuest engineering team to design, propose and close network solutions projects

including engineering labor and products

• Contribute to marketing efforts including driving attendance to and collaborating on and co-presenting in webinars,

and / or seminars

• Overall responsibility for client communications

• Coordinate with client account team in order to leverage resources as needed

• Create short and long term technology roadmaps for clients that align with SymQuest technology standards and the client’s business needs to ensure uptime of systems and reduction of end user support issues.

• Manage the implementation of the technology roadmap based on a mutually agreed upon timeline.

• Assist clients with the development of technology budgets and/or cost reduction efforts ensuring that the client is aware of the risks and tradeoffs associated with proposed increases/reduction of cost.

• Assist with the development and refinement of SymQuest team operations processes and supporting documentation related to the delivery of our managed services to increase staff productivity and/or department profitability

• Is viewed by client as business partner and IT advisor

Internal/External Contacts:

Daily, weekly and monthly interaction with your client base. When appropriate, leverage internal expertise and experience across SymQuest. The STAM collaborates with the Regional Sales Director, Inside Sales team, Director of Service Delivery, Engineering Team Leads and field engineering staff to ensure support expectations are met. STAM works closely with Solution Architects when appropriate to develop Technology Business Plans for the client.

Working Conditions:

A portion of work will be performed at client locations which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of a computer monitor and using keyboard and mouse. Frequent driving is required for this job.

Qualifications:

• BA or BS degree or equivalent combination of relevant education and experience

• Minimum of 3 years (five years preferred) of work experience in account management and technology consulting.

• Industry manufacturer and general certifications (Microsoft, VMWare, Dell, HPE, etc.) are not required but are valued.

• Ability to multi-task and manage multiple priorities

• Must have a thorough understanding of the big picture as it relates to information technology; ability to identify risks

and verbally offer mitigation strategies which are easily comprehended by non-technical audiences

• Must be able to learn new concepts, applications and technologies quickly

• Have an entrepreneurial spirit, is a self starter, and thinks outside of the box

• Ability to deal with changing priorities to complete tasks in a short period of time

• Exceptional organizational and time management skills

• Strong business development, negotiation, and influencing skills

• Excellent written, verbal, and formal presentation skills to all levels of management.

• The ability to effectively communicate complex technical issues to a wide audience; including those with limited or no technical

knowledge and comfortable and competent speaking with C-suite contacts

• Solid commitment to sales and customer service with good initiative and follow-through