What are the responsibilities and job description for the Service Representative and Sales Advisor position at Symtec, Inc?
About the Job
Symtec, Inc is a leading manufacturer of powersports OEM products and innovative injection molded components, seeking an experienced CUSTOMER SERVICE AND SALES ASSOCIATE to join our team.
This role involves serving as the primary contact for customer inquiries, addressing concerns professionally and effectively. Key responsibilities include processing orders, managing changes, providing accurate status updates, and assisting sales teams with quotes, proposals, presentations, and CRM system updates.
We are looking for a highly skilled individual with excellent communication and organizational abilities, who can work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.
Job Responsibilities
- Serve as the primary contact for customer inquiries.
- Process orders and manage changes.
- Provide accurate status updates.
- Assist sales teams with quotes, proposals, and CRM system updates.
Requirements
- 2 years of experience in customer service or sales support.
- Strong technical skills in Office 365 Suite (Outlook, Excel, Word, Teams) and NetSuite.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Valid driver's license and willingness to travel as needed.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.