Desktop Support

Desktop Support

Long Term

Only USC/GC

• Provide Level 1 and Level 2 support for desktop systems, software applications, and peripherals.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Respond to tickets and service requests within established SLAs.

2. Desktop Management

• Install, configure, and maintain desktop hardware and software, including operating systems and applications.
• Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms.
• Image, configure, and deploy computers and other devices for new users or upgrades.
• Perform regular updates, patches, and upgrades on desktop systems.
• Ensure antivirus, endpoint protection, and system security are up to date and functioning effectively.
• Monitor desktop system performance and identify potential issues proactively.

3.Documentation and Training:

• Maintain detailed documentation of configurations, changes, and support requests.
• Create user manuals and guides for common tasks and procedures.
• Provide training to end-users on system use and best practices.
• Assist with onboarding new employees by setting up and training them on their desktop systems.

4.Collaboration and Teamwork:

• Work closely with the IT team to ensure alignment of desktop systems with broader IT infrastructure.
• Assist in the implementation of IT projects related to desktop infrastructure.
• Contribute to team efforts and departmental objectives through various tasks as required.

5 Other Responsibilities:

• Maintains equipment inventory and assists with periodic physical inventory of hardware.

Certifications:

• Must have certifications such as CompTIA A , Microsoft Modern Desktop Administrator.

Technical Skills:

• Proficiency with Windows and Apple iOS operating systems.
• Knowledge of desktop imaging and deployment tools like SCCM, Intune, or similar.
• Experience with Active Directory and Group Policy.

• Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to organize and prioritize workload and work with minimum direction.
• Accurate and precise attention to detail.

Other Requirements:

• Must be able to maintain confidentiality

Job Type: Contract

Pay: $15.00 - $33.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer support: 1 year (Required)
• Windows: 1 year (Required)

Ability to Commute:

• Peoria, IL 61602 (Required)

Ability to Relocate:

• Peoria, IL 61602: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $33