What are the responsibilities and job description for the Customer Service Liaison position at Synaptic, Inc.?
About Us
At Synaptic, Inc., we are committed to providing exceptional customer experiences. Our Customer Service Liaison will play a critical role in achieving this goal by building strong relationships with our customers and driving revenue growth.
Job Description
- Build trust with customers by understanding their needs and providing tailored solutions.
- Effectively manage customer accounts to ensure accurate information.
- Serve as the main point of contact for customer inquiries and concerns.
- Streamline customer enrollment processes and service setup through our client's pre-qualification application.
- Cultivate a culture of continuous improvement by sharing customer feedback.
- Proactively resolve customer issues to maintain high levels of satisfaction.
- Stay abreast of industry trends, competitor activities, and customer preferences to enhance sales strategies.
- Regularly participate in training sessions to deepen knowledge of client expectations and goals.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer-facing roles, such as sales or account management, is beneficial but not mandatory.
- Excellent verbal and written communication skills.
- Able to work autonomously while also collaborating effectively with colleagues.
- Flexibility with working hours and schedule.
