What are the responsibilities and job description for the Staff End User Services Engineer position at Synaptics Inc.?
Description
Millions of people experience Synaptics every day. Our technology impacts how people see, hear, touch, and engage with a wide range of IoT applications at home, at work, in the car or on the go.
We solve complex challenges alongside the most influential companies in the industry, using the most advanced algorithms in areas such as machine learning, biometrics and video processing, combined with world class software and silicon development.
Overview
Synaptics is looking for a Staff End User Services Engineer to join our dynamic and growing organization. The ideal candidate will have extensive experience in providing technical support and maintaining end-user computing environments, including desktops, laptops, mobile devices, and applications. This role is responsible troubleshooting, resolving technical issues, and ensuring optimal performance of IT systems. Additionally, the candidate will provide dedicated support to executive leadership and contribute to the strategic direction of the IT support team. This position reports to the Director, IT User Services.
The typical base pay range for this position is USD $86,000 - $135,300 per year. Individual pay is determined by many factors including work location, job-related skills, experience, and relevant education or training. This position is also eligible for a discretionary annual performance bonus, equity, and other benefits. Note that compensation listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Responsibilities & Competencies
Job Duties
- Install, configure, and maintain end-user hardware, software, and peripheral devices
- Diagnose and resolve technical issues related to computer systems, software, and hardware
- Respond to end-user help requests promptly, including problem recognition, research, isolation, and resolution
- Ensure security and privacy of end-user workstations by implementing and maintaining appropriate systems and policies
- Assist in the development and implementation of end-user training programs to enhance productivity
- Perform routine audits of systems and software to ensure compliance with established standards and policies
- Manage and maintain inventory of all hardware, software, and resources related to end-user computing
- Provide high-priority technical support to executives, ensuring minimal downtime and optimal performance of their devices and applications
- Develop and execute training sessions for executives and stakeholders on new technologies and IT policies
- Mentor developing technicians, providing guidance and support to enhance their development and performance
- Contribute to the strategic direction of the IT support team by identifying best practices and recommending innovative solutions
- Stay current with the latest technologies and products relevant to end-user computing
- Competencies
- Strong understanding of IT systems, networking, and security
- Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues efficiently
- Customer focused, proactive, self-starter with the ability to adapt effectively and rapidly to changing environments and situations
- High level of personal integrity, professional with confidential matters, and demonstrate an appropriate level of judgment
- Well organized with strong attention to detail; proactively ensures work is accurate
- Positive attitude and work ethic; unafraid to ask questions and explore new ideas
- Resourceful and able to solve problems through adapting technology and a solid understanding of infrastructure
- Excellent verbal and written communication and skills including the ability to communicate clearly with technical and non-technical users
- Strong team-oriented interpersonal and communication skills through conflict resolution and inter-dependence relationship building
Qualifications (Requirements)
Belief in Diversity
Synaptics is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
Salary : $86,000 - $135,300
