What are the responsibilities and job description for the Support Specialist position at Synapticure?
About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
The role
The Support Specialist is a key member of the Synapticure team, providing essential support services to patients, caregivers, and loved ones affected by neurodegenerative diseases. This role drives clinical and administrative functions across the organization, ensuring seamless communication and coordination between members, healthcare providers, payer partners, and external stakeholders. The ideal candidate is empathetic, highly organized, tech-savvy, and adaptable to a fast-changing healthcare environment.
Job Duties – What You’ll Be Doing
Competitive salary based on experience and qualifications.
Comprehensive benefits package, including medical, dental, and vision coverage.
401(k) plan with employer matching.
Remote-first work environment with a home office stipend.
Generous paid time off and sick leave.
Professional development opportunities and career growth potential.
PI266076192
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
The role
The Support Specialist is a key member of the Synapticure team, providing essential support services to patients, caregivers, and loved ones affected by neurodegenerative diseases. This role drives clinical and administrative functions across the organization, ensuring seamless communication and coordination between members, healthcare providers, payer partners, and external stakeholders. The ideal candidate is empathetic, highly organized, tech-savvy, and adaptable to a fast-changing healthcare environment.
Job Duties – What You’ll Be Doing
- Patient Engagement: Manage inbound calls, obtain demographic information for new patients, and schedule or reschedule appointments per protocol.
- Telehealth Communication: Communicate with patients via video consultations, phone calls, and other digital tools while adhering to telehealth best practices.
- Data Collection & Documentation: Accurately collect and document member clinical and demographic data in a timely manner within electronic health record (EHR) and care facilitation platforms.
- Administrative Support: Coordinate correspondence, faxing, and outgoing patient communications, including standard mailings, news, and member resources.
- Care Coordination: Work closely with care team members to coordinate care on behalf of patients, including managing referrals and scheduling needs.
- HIPAA Compliance & Advocacy: Adhere to HIPAA guidelines while advocating for patients and families in their interactions with providers, billing and insurance companies, and other stakeholders.
- Operations & Follow-Up: Partner with the care team to complete visit-related tasks, upload member forms, conduct eligibility checks, and generate standard reports.
- Technology & Process Optimization: Utilize care facilitation and scheduling platforms to track tasks, organize information, and optimize member experiences.
- Member Support: Provide non-judgmental, respectful, and empathetic assistance to patients and caregivers, ensuring their needs are met with efficiency and compassion.
- High school diploma or equivalent.
- Ability to manage multiple tasks effectively in a remote work setting.
- Strong communication and interpersonal skills.
- Experience in patient engagement, scheduling, and care coordination.
- Comfortable working with medical terminology and adhering to HIPAA guidelines.
- Proficiency with electronic health record (EHR) systems, Mac OS, and Google applications.
- Adaptability to a dynamic, fast-paced work environment.
- Experience in healthcare operations or patient support.
- Medical Assistant certification or equivalent background.
- Experience coordinating and managing referrals.
- Prior experience in a startup or rapidly growing organization.
- Exceptional problem-solving skills and ability to work autonomously.
- Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
- Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
- Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
- Embrace the opportunity. We are energized by the importance of our mission and bias toward action.
Competitive salary based on experience and qualifications.
Comprehensive benefits package, including medical, dental, and vision coverage.
401(k) plan with employer matching.
Remote-first work environment with a home office stipend.
Generous paid time off and sick leave.
Professional development opportunities and career growth potential.
PI266076192
