Account Resolution Specialist

Description

Position Summary:  Ensures the integrity of the Company’s collection systems and processes, confirms all collection activities are completed accurately, timely and proactively, and partners with on-site team members to ensure all documentation is accurate, complete, and in compliance with all applicable laws and company policies.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties

• Drives collection performance to company goals
• Aggressively pursues collections
• Meets and exceeds collection metrics and performance
• Makes collection calls daily and follows up as needed to achieve payment
• Processes collection payments
• Creates and manages payment plans
• Prepares monthly collection reports
• Stays abreast of changes in state specific requirements related to collections
• Reviews, approves, and processes move out reconciliations for accounts with balances
• Processes write-offs and ledger adjustments in accordance with company policies and procedures and all state and federal regulations
• Assists with collection ledger explanations
• Investigates historical data for each debt
• Updates account status records and collection efforts
• Mails and/or emails correspondence to customers to encourage payment of collection accounts
• Performs other duties and responsibilities as assigned

Competencies: To perform the job successfully, an individual should demonstrate the following.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Quality - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.

Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/ Requirements:

• High School Diploma or equivalent required
• Valid Driver's License required
• 2 years multifamily experience required
• Previous multifamily collections experience with processing SODA's/ FAS preferred
• Prior ResMan experience preferred
• Spanish Bilingual highly preferred

SYNC Residential is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Qualifications