What are the responsibilities and job description for the AVP Instructional Design and Learning Technology position at Synchrony Financial?

AVP Instructional Design and Learning Technology

Role Summary / Purpose :

The AVP Instructional Design and Learning Technology will be responsible for designing, developing, and implementing effective learning solutions that enhance the educational experience of SYF learners. The position will collaborate with subject matter experts within the business, other stakeholders, and within GoToMarket (GTM). Additionally, the role will be responsible for learning management administration and learning control processes.

Essential Responsibilities :

Collaborate with SME experts to analyze learning needs, create objectives, and determine appropriate instructional strategies.
Design and develop engaging interactive instructional materials, including online courses, eLearning modules, and other digital learning resources.
Utilize instructional methodologies, such as ADDIE, to ensure high-quality learning experiences.
Administer the learning management system (LMS) and learning record reporting.
This role will serve as a primary point of contact for learning audit needs and will ensure learning process / governance controls are in place, e.g., learning content maintenance and update process.
Perform other duties and / or special projects as assigned.

Qualifications / Requirements :

Bachelor's degree. In lieu of a degree, a high school diploma / GED and 6 years of learning instructional design experience.

A minimum of 3 years of project or process management experience, preferably in credit card, financial services, or retail.

Minimum of 3 years of learning management system experience.

Proficiency in instructional design methodologies, learning theories, and adult learning principles.

Strong knowledge of learning technologies and eLearning authoring tools (Camtasia, Articulate preferred).

Proven track record of accountability and solid follow-up skills.

Desired Characteristics :

Strong organization skills.

Multimedia development experience – e.g., creation of micro-learning videos.

Project Management & coordination experience.

Strong oral and written presentation skills.

Ability to work in a self-paced, dynamic environment, but with key deliverable timelines.

Grade / Level : 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

Eligibility Requirements :

You must be 18 years or older.

You must have a high school diploma or equivalent.

You must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process.

You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

Our Commitment : When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives are what makes Synchrony truly a great place to work.

Reasonable Accommodation Notice :

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

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Salary : $90,000 - $155,000

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AVP Instructional Design and Learning Technology

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