AVP, Strategic Initiatives

Job Description:

Role Summary/Purpose:

The AVP, Strategic Initiatives reports to the VP, Strategic Initiatives and Planning Leader and is part of the Synchrony’s Collections & Recovery Strategy team within the Credit function. This role will be responsible for planning, organizing, and directing the completion of specific projects and ensuring the projects are completed on time, on budget, and within scope. This involves providing escalations with proposed resolutions and updates to management, resolving conflicts, leading testing efforts, and ensuring required documentation is created and stored appropriately. This role will include project management office (PMO) responsibilities including prioritization, use of organizational and lifecycle management tools, workflows, and business continuity. This position requires significant collaboration with Collection & Recovery Strategy, Collections & Recovery Operations, Recovery Forecasting, Recovery Systems Solutions, the Growth organization, IT Agile teams and second line of defense teams (e.g., Legal, Compliance, Fair Lending).

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential responsibilities:

• Own and drive implementation of Collection and Recovery strategy projects and capabilities (e.g. projects led or co-led by Strategy). Includes providing program and project management, including planning, managing and executing all business owned tasks (ex, stakeholder analysis, RACI, scope & benefits, team dynamics, project plans, business requirements (waterfall / agile), IT & Architectural reviews, testing, release planning, documentation, and communication).

• Responsible for assisting Collections & Recovery Strategy team with prioritization, organization, agile methodologies and processes, lifecycle management and simplification tools/processes. Will help develop and manage end-to-end change management system.

• Serves as liaison between Collections & Recovery Strategy team, IT and 3rd party vendors: coordinating data exchange, prioritization, and implementation planning.

• Provide organizational support for the entire Collections & Recovery Strategy team (e.g., developing executive presentations, planning monthly town halls, owning or coordinating business continuity and records inventory management (RIM) deliverables).

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s Degree and 4 years in consumer credit / collections, or in lieu of a Bachelor’s degree, 6 years in consumer credit / collections

• 3 years of formal or informal project management experience

Desired Characteristics:

• Project leadership experience and experience using project management tools

• Agile Product Owner / Scrum Master Certification or Scaled Agile training

• Familiarity with Credit and/or Collections strategies, policies and procedures

• Strong communication and presentation skills

• Strong issue management experience

• Experience leading organizational change

• Experience with Microsoft Office suite, Microsoft Teams and SharePoint applications

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: