AVP, Cloud Technical Product Owner

E2500440-5

Job Description

Role Summary/Purpose:

The AVP, Cloud Technical Product Owner will be responsible for defining, planning and leading the delivery of cloud initiative. This role involves collaborating with cross-functional teams to deliver innovative cloud solutions that meet business objectives and customer needs. The AVP will prioritize product features, manage the product lifecycle, and ensure the successful delivery and adoption of cloud products. 

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities

• Define and communicate the product vision and strategy for cloud-based products and services. 
• Align product strategy with business objectives and customer needs. 
• Develop and maintain the product roadmap, dependencies, prioritizing features and enhancements based on business value and customer feedback. 
• Ensure the product backlog is well-defined, prioritized, and aligned with the product strategy. 
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and delivery. 
• Engage with stakeholders to gather requirements, provide updates, and ensure alignment with product goals. 
• Oversee the product development process, ensuring timely and high-quality delivery of cloud products and features. 
• Work closely with development teams to define user stories, acceptance criteria, and release plans. 
• Gather and analyze customer feedback to inform product decisions and improvements. 
• Ensure cloud products meet customer needs and deliver a positive user experience. 
• Monitor product performance, usage, and adoption metrics. 
• Develop and present regular reports on product performance, customer feedback, and improvement opportunities to senior leadership. 
• Stay updated with the latest trends, technologies, and best practices in cloud product management. 
• Continuously evaluate and enhance product processes to improve efficiency and effectiveness. 
• Partner with Journey product Manager to set goals for products and solutions that align to the Agile Teams work and deliver
• Manage Agile teams’ dependencies, risks, and value delivery using Jira, Jira Align and other approved tools
• Maintain Jira Boards based on assigned Epic and Features
• Define releases and program increments with in Jira and communicate with Agile partners and product Managers.
• Partner closely with technology program leaders and the Office of Agile
• Ensure adherence of all compliance and corporate governance policies throughout the implementation.
• Exceptional communication and facilitation skills to develop reports and clearly articulate challenges, progress and opportunities to multiple stakeholders (key stakeholders, executives)
• Manage diverse IT teams consisting of application engineers, designers, and outsourced vendors.
• Cross-functional collaboration to build and promote teamwork and propel value delivery
• Evangelize for autonomous, self-organizing, empowered, and continuously improving teams.
• Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities.
• Travel to Synchrony and client locations as needed to Lead discovery sessions, project kick-off meetings, work-out sessions, etc.
• Perform other duties and/or special projects as assigned
  
  

Qualifications/Requirements

• Bachelor's Degree and 4 years of IT experience or, in lieu of a degree, a high school diploma / GED and 7 years of Product / Project Management experience in the credit card, financial services, or technology industries
• 4 years Product / Project Management experience in the credit card, financial services, or technology industries
• SAFe Product Owner/Product Manager Certification
• AWS Certified Cloud Practitioner 
• AWS Certified Solutions Architect – Associate 
• Experience with CI/CD Pipelines and Infrastructure as a code (Terraform)
• Knowledge of cloud security best practices (IAM, Encryption, etc)
• Knowledge of Cloud Network and RDS, Event Streaming & Caching services
• Proficiency in Agile methodologies and tools (e.g., Scrum, Kanban). 
• Action oriented – create an environment to leverage agile methodology and deliver continuous benefit to the business teams during the project
• Proven experience in problem solving and negotiated solutions    
• Ability to travel   
  
  

Desired Characteristics

• Proficiency in creating and managing Cloud roadmaps
• Expertise in gathering and defining product requirements
• Credit card, consumer finance, payments, financial services, or retail services industry experience.
• Solid communications, relationship building, and collaboration skills.
• Demonstrated solutions delivery experience, with relevant examples that improved performance and customer experience
• Knowledgeable on financial services, payments industry trends, competitors, emerging technologies, and companies technical knowledge (financial services) customer experience focus Proactive, self-starter and collaborative leader
• Experience managing offshore resources, organizing and motivating diverse cross-functional teams.
• Strong business acumen and superior decision-making skills
• Strong cross-functional team player with the ability to work seamlessly across a matrix organization.
• Familiarity with data encryption/PII data protection standards, and related technologies.
• Facilitate product demos in the Developer's forums.
• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented.
• Lead development teams to achieve product roadmap deliverables of cutting-edge enterprise solutions, including artificial intelligence (AI) solutions that monitors and remediates anomalies in SYF cloud infrastructure.
• Exercise close partnering with Synchrony’s internal compliance teams to adhere to the company’s development and release processes.
  
  

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Information Technology