AVP, Consumer Bank Product Owner - Mobile App

JOB_POSTING-3-68788-19

Job Description

Role Summary/Purpose:

Synchrony continues to build a world class digital bank – with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customer lifecycle.

This AVP, Consumer Bank Product Owner - Mobile App leads the implementation of new features and enhancements in our Synchrony Bank native apps. They report directly into the VP, Consumer Bank Digital Strategy and Delivery.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Own and manage the product strategy and roadmap of Synchrony Bank’s native apps
• Oversee and lead the wing-to-wing product development lifecycle including build, test, launch, and adoption
• Work with the Agile Development Team and Scrum Master to lead backlog refinement sessions, story pointing, iteration planning and support release planning
• Define scope for native app releases and coordinate user acceptance testing (UAT)
• Gather market intelligence, competitive insights and user VOC. Translate this findings into business strategies and create detailed user stories/requirements
• Own all “run the engine” functions for the iOS and Android app, such as triaging and managing defects, employee education, user inquiries, SLA issues, and more
• Leverage expertise in native app development to apply industry best practices and ensure seamless user experience across iOS and Android apps
• Monitor app analytics to drive continuous improvements
• Partner with key stakeholders such as Strategic Initiatives, Marketing, IT, Compliance, and Operations to identify and prioritize future features to deliver to market and to ultimately manage the product backlog
• Work with internal and external UX partners to create and optimize screen prototypes/wireframes
• Partner with the Consumer Bank Digital Analytics team to closely monitor and understand usage patterns
• Keep all product documentation up to date on Confluence
• Support and aid in any legal/compliance items related to the app
• Support all Marketing campaigns such as ads, offers, banners, promos
• Help drive a fluid customer experience between the Synchrony Bank app, account opening and servicing
• Work closely with our Consumer Bank Web Product Owner to create a unified digital customer experience
• Participate in and work in Scaled Agile Framework® (SAFe®)
• Perform other duties and/or special projects as assigned
  
  

Qualifications/Requirements

• Bachelor's Degree or, in lieu of a degree, a high school equivalent and 8 years of digital marketing in the credit card industry.
• 4 years of digital, web and/or mobile product management (experience within financial services or a regulatory environment preferred.)
• Must work East Coast hours
  
  

Desired Characteristics

• Experience with Agile (work or trained) and/or SAFe (Scaled Agile Framework) in a Product Owner role
• Highly driven and self-motivated
• Strong communication skills (verbal and written)
• Passion for learning about new technologies and identifying ways to drive innovation
• Excellent analytical and presentation skills
• Ability to influence across all leadership levels in a matrix environment
• Strategic thinker with proved driver of actionable plans that drive business results
• Strong project management experience with a record of delivering on time and across functions
• Strong digital proficiency, including experience launching new products and capabilities
• Experience in Native app product management
• Experience leading large cross-functional virtual project teams
  
  

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Marketing