AVP, Supplier Manager

Job Description:

Role Summary/Purpose:

Responsible for managing the ‘3rd party Risk’ for Fiserv and other suppliers. Develops and implements comprehensive supplier monitoring plans which include SLAs, risk & issue management, ensuring adherence to SYF Supplier management standards. Responsible for new service requests including SOWs and ensuring it fits within SYF’s strategy roadmap. Works collaboratively with Sourcing & business leaders. Identifies and implements continuous improvements for key supplier management processes.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Complies with all Synchrony Supplier Risk Management Program Requirements including supplier Risk/Issue management, training, supplier management forums, maintain and execute ongoing monitoring tasks according to standards, additional supplier onboarding.

• Builds and maintains strong relationships with Fiserv & implements oversight and governance plans to effectively monitor metrics, SLAs and quality of services.

• Creates reporting to ensure 2nd and 3rd line have a full view of Fiserv’s performance, i.e. Fiserv Governance reporting materials

• Builds strong relationships with Tech & Ops leaders, their respective teams and with suppliers.

• Ensures ongoing oversight and maintenance of program documentation as required.

• Participate and/or lead supplier onsite assessments.

• Assists with a program to ensure review of all contractual monitoring documentation (FFIEC, SSAE16, and audit). Summarizes and communicates findings to the team.

• Performs supplier oversight & management activities, including regular follow-up/completing necessary documentation.

• Responsible for facilitating cross functional discussions with SYF and Fiserv specific function. For example: InfoSec teams, Resiliency discussions, Cloud discussions

• Participates in supplier Contract Negotiations

• Acts a 1st line of defense ensuring that Supplier Management processes & controls are effective

Qualifications/Requirements:

• Bachelor’s degree in Business management or related field, with a minimum of 3 years working in Financial Services technology; OR in lieu of the Bachelor's degree, a minimum of 7 years of experience in Financial Services.

• Experience working with vendor supplied products and services

• Experience working in a highly regulated industry

• Experience working with supplier contracts.

Desired Characteristics:

• Outstanding all-round communication skills and ability to work collaboratively.

• Experience with supplier management program office, suppliers, and Technology and Operations teams to prioritize requirements, improve processes, and drive supplier management and supplier risk programs

• Experience working with Fiserv’s product and services

• Experience working in risk or issue management

• Critical thinking, problem solving and creativity

• Strong oral and written communication skills

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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